AML & Fraud Operations Team Lead (Malaysia Shared Services)

5 days ago

Klang, Selangor, Malaysia GXS Bank Full time
AML & Fraud Operations Team Lead (Malaysia Shared Services)

We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.

NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.

Get to know the Role:

We're looking for an AML & Fraud Ops Team Lead, Shared Services Centre. He/she will be responsible for managing the teams handling the day-to-day processes related to Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT), (with focus on AML Investigations and Name Screening) as well as Fraud investigations. To excel in the role, the candidate is required to have a proven track record in Operations Management or similar function.

The day-to-day activities:

  • Provide management oversight of the day-to-day activities in AML/CFT (AML Investigations, Name Screening) and Fraud review processes.
  • Ensure adherence to the stipulated SLA timelines for case completion and escalation as required under the agreed conditions.
  • Prepare MI reporting to the service recipients.
  • Perform quality checks on team's output.
  • Perform quality coaching for Fraud Analysts/Investigators.
  • Perform Administrative management for AML & Ops specialists/analysts.
  • Ensure name screening alerts are handled with sound judgement and / or be the Approver of name screening alerts as and when the process requires.
  • Proactively monitor and identify suspicious trends and patterns, suggesting preventative actions and improvements to current procedures, policies, and systems.
  • Anticipate risks and in doing so, define appropriate fraud prevention and detection processes, and propose changes to further control to ensure we are not susceptible to fraud risk.
  • Communicate action plans to stakeholders as required.
  • Produce Fraud Reports in a clear, concise, objective and factual manner using available data on arising incidents/trends and mitigating plans.
  • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
  • Perform other ad-hoc duties as and when required or directed.

The must-haves:

  • Preferably Bachelor's Degree or equivalent in any discipline. Diploma with relevant experience will be considered.
  • Minimum of 8 years' experience in AML/CFT (AML Investigations and Name Screening), and/or Fraud roles in a regulated Financial Institution.
  • (Dual competency in AML and Fraud disciplines will be an advantage)
  • At least 3 years of relevant experience in leading a team.
  • Familiar with MAS 626 and regulatory developments in digital payments industry.
  • Familiar with Fraud operating models in the digital payments industry.
  • A good knowledge of cyber risk and common fraud typologies, along with the emerging trends affecting fraud and financial crime.
  • Ability to analyse information, spot patterns and apply logical thinking to identify the key issues and formalize complex ideas into a well-defined process.
  • Good team leadership management skill with excellent communication, written and presentation skills.
  • Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit.
  • Able to perform shift work including weekends and public holidays when required.
  • Perhaps most importantly, you must set a positive example for your colleagues. You need to be honest and ethical, with high levels of integrity and confidentiality.

Good to have:

  • Additional areas of expertise in AML functions such as Sanctions, Payment Screening and Customer Due Diligence.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Banking

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