Customer Service Executive
2 weeks ago
Work with Customer Relations Manager and team to:
- Manage inquiries from customers through website, email and telephone
- Responsible for customer satisfaction survey programme by making outbound calls to existing customers
- Data entry - key in lead and enquiry details into customer management system
- Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
- Adhere to standard procedures for enquiries/ leads/ CVC handling
- Adhere to standard script for enquiries/ leads/ CVC handling
- Support in customer loyalty and world class programme
- Manage web enquiries that are submitted through company websites or toll free lines featured in websites
- Handle enquiries or sales leads for Rentokil Initial businesses
- Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
- Perform satisfaction follow up call to regain customer's confidence
- Make outbound calls to existing customers to gain feedback on Rentokil Initial services
- Support in customer loyalty and world class programme
- Key in sales leads/enquiries into system and inform the 'person in charge' to follow up and close the ticket
- Follow up with Customer Development Personnel on prospect status
- Prepare weekly and monthly calls, customer feedback and outbound call reports
The ideal candidate will possess:
- Possess a SPM/Diploma/Degree in Marketing/Communications or related discipline
- Candidate with good written and oral skill especially in English & BM
- Moderate to good computer skill, well versed in Microsoft Office
- Pleasant personality and ability to communicate with all levels of customer
- Good organisation skill
- Excellent attention to detail and negotiation skills
- Ability to multitask
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
Rewards and Benefits
- Attractive base salary
- Out-patient
- EPF, SOSCO & EIS
- Annual leave
- Employee Referral Program (ERP)
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Location of this branch:
Rentokil Initial (M) Sdn Bhd
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
(Connected to Subang LRT station)
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