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Client Manager

4 weeks ago

Petaling Jaya, Selangor, Malaysia Hydra X Full time

KPMG in Malaysia

Full-time

Description:

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be a part of the KPMG family working alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You'll be enabling KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Responsibilities:

  • Team leadership role which will be managing a cluster of professionals delivering compliance services for specific countries.
  • Manage an assigned portfolio of clients to deliver strong client service.
  • Ownership of the team's performance management to deliver accurate and effective indirect tax compliance services.
  • Manage the training needs for team members for a specific Cluster of countries to apply training framework of training needs with the latest development in taxation and its issues to enhance skills and knowledge.
  • Manage the transition of new clients into the Centre.
  • Build strong relationships with clients.
  • Participate in client meetings to follow up on milestones and enhance efficiency in the project.
  • Able to work independently and to initiate marketing ideas to develop the service line.
  • Proactive and forward-thinking to lead the service line.
  • Review all tax submissions and tax correspondences drafted/prepared by team members.
  • Review all tasks performed by team members to ensure the tasks are performed in accordance with instructions and timelines.
  • Manage the performance of the team through regular communication, feedback, performance review, and coaching.
  • Evaluate ways to improve the workflow and optimize process effectiveness.
  • Work closely with ASPAC leadership to ensure the overall client experience is always top quality.
  • Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

Requirements:

  • Multiple years of experience leading and managing a team is required with indirect tax scope.
  • At least 5 years of experience in a Tax related function with strong exposure to VAT.
  • Strong written and spoken English language knowledge is a must.
  • Expert knowledge of value added tax (VAT) is required.
  • Experience in VAT in the ASPAC region is an advantage.
  • Ability to identify potential problems and issues and articulate them clearly to clients.
  • Strong oral and written communication skills.
  • Experience in VAT compliance process improvement is an advantage.
  • Curiosity and passion to find solutions to clients' needs.

KDN is inclusive

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognize that we need Inclusion, Diversity, and Equality to be successful. We want to attract, retain, and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximizes collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.

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