Senior Executive, Client Management
2 weeks ago
Location: Petaling Jaya, MY, MY
Global Business Unit: CG
Job Function: Client Management
Requisition Number: 177525
Job SummaryManage client and ensure smooth client business integration and drive business growth of clients.
General Responsibilities- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
- Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
- Facilitate and lead business integration process for new clients to ensure smooth client integration.
- Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk.
- Explore opportunities for new business for existing clients by working with the Business Development team; manage the contract renewal process.
- Take necessary actions to resolve clients' operational issues/service complaints.
- Lead business communications and business review meetings with clients' management teams.
- Act as the main gateway between clients and DKSH to maintain business relationships and maximize the level of client satisfaction.
- Establish and maintain a proactive network of relationships between DKSH and clients.
- Demonstrate strong understanding of FMCG industry/business/products.
- Demonstrate strong client management and communication skills.
- Proven project management skills.
- Strong analytical background and knowledge of analysis methods.
- Demonstrate fluency in English, both written and spoken; ability to converse in Chinese is an added advantage.
- Demonstrate proficiency in office productivity tools (e.g., Excel, Word, and PowerPoint). Proficiency in PowerPoint presentation and Microsoft Excel, such as Vlookup / Pivot Table, is an added advantage.
Bachelor's degree in Business Administration, or an equivalent degree.
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