Senior Executive, Client Management

2 weeks ago


Petaling Jaya, Selangor, Malaysia DKSH Group Full time
Title: Senior Executive, Client Management

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 177525

Job Summary

Manage client and ensure smooth client business integration and drive business growth of clients.

General Responsibilities
  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
  • Facilitate and lead business integration process for new clients to ensure smooth client integration.
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk.
  • Explore opportunities for new business for existing clients by working with the Business Development team; manage the contract renewal process.
  • Take necessary actions to resolve clients' operational issues/service complaints.
  • Lead business communications and business review meetings with clients' management teams.
  • Act as the main gateway between clients and DKSH to maintain business relationships and maximize the level of client satisfaction.
  • Establish and maintain a proactive network of relationships between DKSH and clients.
Functional Skills and Knowledge
  • Demonstrate strong understanding of FMCG industry/business/products.
  • Demonstrate strong client management and communication skills.
  • Proven project management skills.
  • Strong analytical background and knowledge of analysis methods.
  • Demonstrate fluency in English, both written and spoken; ability to converse in Chinese is an added advantage.
  • Demonstrate proficiency in office productivity tools (e.g., Excel, Word, and PowerPoint). Proficiency in PowerPoint presentation and Microsoft Excel, such as Vlookup / Pivot Table, is an added advantage.
Education

Bachelor's degree in Business Administration, or an equivalent degree.

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