Relationship Manager

3 weeks ago

Subang Jaya, Selangor, Malaysia Ninja Van Full time
Job Responsibilities
  • Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.
Internal Customer Management
  • Defines and communicates the KPIs and Targets to the CSM team on a regular basis, and analyses of patterns in client and market behaviour.
  • Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity.
  • Own overall relationship with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Conduct Monthly Business Review with clients.
  • Understand the customer's goals, initiatives, products, and the value that they realize from Ninja Van services, and the overall relationship.
  • Categorize client wants and needs and employ strategies to address these through NV's suite of products.
  • Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.
Stakeholder Management
  • Collaborate with Country Sales Head in order to deliver industry "best in class" sales competence throughout the Client Success Specialist teams. This will include harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in role development and incentives throughout the country sales organization. In addition, incumbent should identify the learning needs of team members.
  • Implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
  • Collaborate with regional stakeholders in support of sales development programs and initiatives to improve sales efficiencies.
  • Working alongside local functional heads on day to day activities and tactical plans to resolve challenges and hurdles faced by the sales team.
  • Study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions.
Reporting
  • Continually develop knowledge of products/services and general commercial awareness to provide the best possible guidance to sales teams.
  • Provide feedback and recommendation to further improve business operations.
  • Analyse and monitor named accounts performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
  • Adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams.
  • Formulate sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
  • Maintain customer business information, and update business activities in CRM system.
Job Requirements
  • 3 years' experience in leading sales processes and people at multiple levels.
  • 5 years' experience in sales.
  • Experience in leading field and telesales teams.
  • Experience in Field & Telesales process management, Sales performance management, coaching and mentoring skills.
  • Excellent verbal and written communication and a creative thinker.
  • Strong leadership and team management skills.
  • Proficient in Microsoft Office / Google Suite.
RM8,000 - RM10,000 a month
#J-18808-Ljbffr

  • Client Relationship Manager

    7 days ago

    Subang Jaya, Selangor, Malaysia Trinitium Sdn Bhd Full time

    We are looking for a Client Relationship Manager who can nurture client relationships, boost revenue, and craft customized solutions in the Information Technology field. As a Client Relationship Manager, you will be responsible for managing a portfolio of existing accounts, identifying new opportunities, and increasing sales revenue.About the Role:This role...

  • Relationship Manager

    15 hours ago

    Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Job ResponsibilitiesCandidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.Internal Customer...

  • Sales Relationship Manager

    3 days ago

    Subang Jaya, Selangor, Malaysia beBee Careers Full time

    About the RoleWe are seeking a skilled professional to identify, approach, and develop relationships with potential clients, ultimately driving business growth and revenue.Main Responsibilities:Develop and execute strategies to attract new clients and expand existing relationshipsAnalyze client needs and recommend customized financing solutionsEnsure high...

  • Customer Relationship Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full time

    Sales and Service ManagementFocus on excellent personalized service to PB customers by attending to PB customers' various banking transaction needs while resolving problems/complaints within specified TAT.Actively identify and pursue sales opportunities by:Expanding and growing new customer base & New Investment Account through referrals from existing PB...

  • Account Relationship Manager

    14 hours ago

    Subang Jaya, Selangor, Malaysia beBee Careers Full time

    Key ResponsibilitiesDefine and communicate KPIs and targets to the CSM team on a regular basis, and analyze patterns in client and market behavior.Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity.Owning overall relationships with assigned clients.Ensuring retention and satisfaction of all assigned...

  • Relationship Banker

    2 days ago

    Subang Jaya, Selangor, Malaysia beBee Careers Full time

    As a Client Acquisitions Specialist, you will play a pivotal role in acquiring and growing our high-value customer base. Your primary responsibility will be to manage key relationships with existing and potential clients and provide sound advice in the effective management of their finances in view of portfolio expansion.You will be responsible for:Acquiring...

  • Associate Relationship Manager, Priority Banking

    3 days ago

    Subang Jaya, Selangor, Malaysia Standard Chartered Life and Careers Full time

    Associate Relationship Manager, Priority BankingJob SummaryAs a Standard Chartered Acquisition Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions...

  • Junior Relationship Manager, Priority Banking

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Standard Chartered Life and Careers Full time

    Junior Relationship Manager, Priority BankingJob SummaryAs a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing...

  • Associate Relationship Manager, Priority Banking

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Standard Chartered Full time

    Associate Relationship Manager, Priority BankingJob SummaryAs a Standard Chartered Acquisition Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions...

  • Customer Relationship Specialist

    2 weeks ago

    Subang Jaya, Selangor, Malaysia HPE SOLUTIONS (M) SDN BHD Full time

    We are seeking a Customer Relationship Specialist to join our sales team at HPE SOLUTIONS (M) SDN BHD. In this role, you will be responsible for managing customer relationships and driving business growth through inside sales efforts.The successful candidate should have a strong background in accounting or basic IT knowledge, proficiency in Microsoft Excel,...