Assistant Manager, Retail Management
3 weeks ago
- Store Information Updates: Update and maintain accurate store data.
- Transaction Troubleshooting: Troubleshooting to ensure store adherence procedure in process refunds, discounts, and void transactions.
- Compliance Monitoring: Handle compliance monitoring and troubleshooting to ensure store adherence to policies.
- Notice Board Management: Oversee the structure and content of the store notice board.
- Internal Communication: Build and maintain effective internal communication channels.
- Store Item Orders: Manage store orders for own-use items.
- Authorization Letters: Provide authority letters for merchandisers or suppliers to assist with store displays.
- Itinerary Coordination: Organize and arrange itineraries for country retail PICs.
- Customer Feedback & Issue Resolution: Lead efforts to address feedback or complaints, ensuring effective communication with store teams.
- Report Recording: Record customer service reports for store PIC review and improvement.
- Maintenance Issue Assistance: Assist in resolving pending store maintenance issues.
- Utility Usage Troubleshooting: Troubleshoot utility usage issues and generate reports.
- Guideline & Policy Development: Develop and refine refund & exchange policies, and utility saving guidelines.
Requirement:
- Diploma or higher in business management or related field.
- Proven experience, at least 3-4 years in a managerial or supervisory role in similar industry or equivalent.
- Possess the ability to track data accuracy and cost saving proposal.
- Strong leadership, organizational, analytical, and multi-tasking skills.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve conflicts effectively.
- Has knowledge on retail operation.
- Ability to converse in Mandarin language would be an advantage.
- Proficiency in Microsoft Office or other relevant software.
- Assist with financial management, including budgeting, tracking expenses, and reporting.
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