CS - Customer Care Associate (Mandarin Speaker)

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time
CS - Customer Care Associate (Mandarin Speaker)

16 hours ago Be among the first 25 applicants

About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East, and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.

Role
Our Customer Service department at Zeal Group is the supportive function that helps our clients with products/services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing:

  • Compliance to customer care policies, procedures and regulations to ensure a satisfied customer base.
  • Communicate with customers to identify their needs/expectations and make appropriate adjustments to meet those needs.
  • Handle tough or complex customer issues by analyzing complaint root causes to come up with solutions effective in addressing customer complaints.
  • Resolve complaints by adhering to complaints management policy and methodology, within the agreed turnaround time.
  • Maintain proper record of all customer care operations and activities for reference purposes.
  • Support survey implementation to determine the opinion of customers regarding their satisfaction on customer complaint management.
  • Strong products and services knowledge and understanding of SOPs/manuals to assist on escalated complaints.
  • Work closely with cross-departmental stakeholders to gather information or solutions to resolve complaints.
  • Communicate key learnings to relevant parties to fix the process and to avoid repeat of similar complaints.
  • Ability to empathize with customers and listen to customers patiently during escalation case management.
  • Assist Customer Service to respond to customer inquiries during peak volume and when needed.

Requirements

Experience & Skills:

  • Candidate must possess at least a Diploma/Degree.
  • At least 5 years of relevant experience in managing complaints in customer service/contact centre environment.
  • Experience gained in Forex/Trading industry will be an added advantage.
  • Able to multi-task, patient, possess a great sense of urgency, empathize with customers, good follow-through, problem-solving skills, investigative mind, customer relations, resourceful and proactive mindset.
  • Fluency in English and Mandarin (verbal and written) is a must.
  • Must be able to work on shifts.

Benefits

  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Meal Allowance
  • Travel Allowance
  • Health & Fitness Subsidy
  • Staff Referral Bonus Program
  • Long Service Rewards
  • Employment Pass and Visa Sponsorship *for Non-Malaysian
  • Relocation Benefits *for Non-Malaysian
  • NOTE: Successful candidates hired will need to complete a training session before relocation exercise can take place.

Interview process:

  • Virtual Session with TA team - 30 minutes
  • First interview with Hiring Manager - 1 hour
  • Final interview with Head of Dept - 45 minutes

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: Non-profit Organizations and Primary and Secondary Education

#J-18808-Ljbffr

  • Financial Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    Job DescriptionThe Treasury (Associate Analyst) - Mandarin Speaker role involves daily operation activities, reviewing and approving tasks, supporting internal, regional, and global projects, and ensuring compliance with BASF requirements and local legal and statutory requirements.Key responsibilities include monitoring processes, providing technical...

  • Customer Service Representative for Mandarin or Cantonese Speakers

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GROWTHFN Sdn bhd Full time

    About the RoleGROWTHFN Sdn bhd is seeking a highly skilled Customer Service Representative for Mandarin or Cantonese Speakers to join our team. In this role, you will be responsible for providing exceptional customer support and services to our clients through voice communication in Mandarin or Cantonese.Key Responsibilities:Customer Support: Provide...

  • Multilingual Customer Care Associate

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time

    Multilingual Customer Care AssociateWe are looking for a highly skilled Multilingual Customer Care Associate to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via various communication channels.Your primary responsibilities will include:Assisting customers with their inquiries and resolving...

  • Assistant CS Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full time

    Company OverviewWe are a leading logistics company that is committed to delivering exceptional results and exceeding our customers' expectations.Job SummaryWe are seeking an Assistant Customer Service (CS) Manager to join our team. The successful candidate will have a background in logistics or related industries, with strong leadership skills and a proven...

  • CS - Customer Service Team Leader (Indonesia Market)

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    CS - Customer Service Team Leader (Indonesia Market)About Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South...

  • Customer Care Team Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Customer Care Team Manager | Mandarin and Japanese SpeakingFull-timeSutherland is seeking a leadership-oriented and self-motivated person to join us as a Customer Care Team Manager | Mandarin and Japanese Speaking. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and...

  • CS - Customer Service Team Leader (Thai Market)

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full time

    CS - Customer Service Team Leader (Thai Market)Native THAI Speaker to be based in Kuala Lumpur, MALAYSIAAbout Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe,...

  • Customer Care Team Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Company DescriptionSutherland is seeking a leadership-oriented and self-motivated person to join us as a Customer Care Team Manager | Mandarin and Japanese Speaking. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work...

  • Customer Care Team Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Company Description:Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Customer Care Team Manager | Mandarin and Japanese Speaking.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work...

  • Treasury (Associate Analyst) - Mandarin Speaker

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    Treasury (Associate Analyst) - Mandarin SpeakerCOMPANYDo you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASFObjectives...

  • CS - Customer Service Team Leader (Greater China Market)

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    About Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus...

  • Customer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zenyum Full time

    About This RoleThe Customer Care team is responsible for ensuring that all Zenyum customers attain a best-in-class experience through their journey with our invisible braces and consumer products line.You will be the primary contact point with our customers to attain that picture-perfect Instagram-worthy smile. Join our team as we look to spread smiles...

  • CS - Customer Service Team Leader (Indonesia Market)

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    About Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East, and South America, with our Technology hub located in Cyprus...

  • Customer Service Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    At Sutherland, we pride ourselves on delivering innovative solutions to business leaders worldwide. Our core expertise lies in artificial intelligence, automation, cloud engineering, and advanced analytics.We bring a unique value proposition to our clients through market-leading technology and business process excellence. With over 200 unique inventions...

  • Leadership Oriented Client Care Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Role Overview:Sutherland is seeking a Customer Care Team Manager | Mandarin and Japanese Speaking to join our team and lead, monitor, and supervise a team of at least 10 associates to achieve organizational goals.Responsibilities:Lead and manage the team to ensure adequate coverage and optimal team performance.Identify areas for service improvement and make...

  • Regional Customer Care Operations Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYRegional Customer Care Operations ManagerLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Regional Customer Care Operations Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • CS - Customer Service Team Leader (Thai Market)

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    Native THAI Speaker to be based in Kuala Lumpur, MALAYSIAAbout Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and...

  • CS Team Leader

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full time

    We are excited to announce an opportunity for a talented CS Team Leader to join our Kuala Lumpur office!The ideal candidate will have strong leadership skills and experience in managing teams, as well as excellent communication and problem-solving abilities.Ensure the team adheres to the manuals, policies, and guidelinesHandle escalated customer issues and...

  • Customer Care Officer

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Charge+ Full time

    Charge+ Federal Territory of Kuala Lumpur, MalaysiaCustomer Care OfficerCharge+ Federal Territory of Kuala Lumpur, MalaysiaRespond to customer inquiries via phone and/or email promptly and professionally.Provide step-by-step assistance to customers on using the company's EV charging stations and mobile app.Identify and resolve technical issues with EV...