Enterprise Service Engineer

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

APAC

E2open is the connected supply chain platform that enables the world's largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

About e2open:

Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. E2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations. (www.e2open.com)

About Department:

The ESE team comprises highly skilled technical experts who specialize in specific product lines and have extensive functional experience. As E2open is a comprehensive Supply Chain Management organization, ESE associates are required to provide solution expertise across diverse industries, including FMCG, High-tech, Automotive, and Manufacturing. The primary responsibilities of ESE associates include implementing and resolving real-time supply chain issues, as well as sharing best practices related to these solutions.

This team offers career growth opportunities in both technical and functional roles, such as Solution Architect, Business Analyst, and Product Manager.

Position Overview:

As a member of e2open's Enterprise Service Engineering team, the Enterprise Service Engineer delivers high-quality, techno-functional customer service for the company's Supply Chain applications, meeting the business needs of our global customers. The ideal candidate will be adaptable, detail-oriented, organized, and possess strong analytical and problem-solving skills. They should also be able to work independently with cross-functional teams to debug, analyze, and resolve issues.

Furthermore, the Enterprise Service Engineer role will enhance the incumbent's technical expertise and expand their knowledge of the supply chain, as the position requires deep business insights into various global supply chain implementations.

RESPONSIBILITES:

  • Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including config changes/fixes).
  • Work on identifying and implementing workaround for business continuity.
  • Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.
  • Perform production patch deployment by following e2open's deployment process.
  • Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.
  • Collaborate and drive resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.
  • The Enterprise Service Engineer will help and mentor Associate Enterprise Service Engineers to troubleshoot and in root cause analysis.
  • Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.
  • Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.
  • Constantly look for opportunities to automate repetitive or manual activities.
  • Participate in creating, maintaining, and utilizing knowledgebase articles.
  • Continuous upskill of functional/technical knowledge on product and customer solution.

QUALIFICATIONS AND EXPERIENCE:

  • Candidate must possess a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • 3-6 years of working experience is preferred.
  • Analytical mindset and creative problem-solving skills.
  • Excellent written and verbal communication skills, including ability to speak and write fluently in English.
  • Excellent time management and organizational skills.
  • Ability to work well both in a team environment and independently under minimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.

Preferred but not required:

  • Good experience in Scrum or equivalent agile practice.
  • Functional and business process knowledge of the Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
  • Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.

Technical skills:

  • Experience with JIRA and SVN.
  • Strong knowledge of database concepts and SQL/MS-SQL, PL/SQL.
  • Knowledge of Linux and Windows Operating System.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

#J-18808-Ljbffr

  • Enterprise Service Solutions Engineer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

    About Companye2open is the connected supply chain platform that enables the world's largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help...

  • Enterprise Cloud Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alibaba Cloud Full time

    Job OverviewWe are seeking an Enterprise Cloud Engineer to join our team at Alibaba Cloud. As a key member of our team, you will be responsible for designing and deploying scalable and secure cloud solutions that meet the needs of our enterprise customers. With a strong background in cloud computing and enterprise software development, you will work closely...

  • Enterprise Networking Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cigna Full time

    Cigna Healthcare is seeking a Network Design and Implementation Lead to join our team.About the RoleThe successful candidate will have a strong background in network engineering, with experience in design, implementation, and migration projects.Key SkillsExperience with design, implementation, and migration projectsAnalytical Network Engineering skill...

  • Enterprise Data Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time

    About the PositionWe are looking for a highly skilled Data Warehouse Lead to join our team at Plaza Premium Group. As a key member of our information technology department, you will be responsible for designing and implementing cloud-based enterprise data warehouses in Snowflake that integrate data from over 25 sources.You will work closely with cloud...

  • Enterprise Infrastructure Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    Promapp is a company that values innovation and accountability. We strive to create a workplace where amazing people can do their best work every day.Our global network infrastructure plays a critical role in supporting our customers' digital transformation journeys. As a key member of our IT operations team, you will be responsible for designing,...

  • Java Enterprise Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Soft Space Full time

    We're looking for a seasoned Java Enterprise Engineer to help us develop and maintain our cutting-edge fintech solutions. As a key member of our team, you'll be responsible for designing, developing, and deploying high-quality software applications.Responsibilities:Design and implement scalable and efficient software systems using Java and related...

  • Enterprise Linux Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time

    Key Skills and QualificationsWe are seeking an accomplished Linux Administrator to fill a crucial role at AEON Credit Service (M) Bhd. In this capacity, you will be responsible for managing our RedHat server infrastructure, ensuring its high availability, and implementing robust security measures. To excel in this position, you should possess: a Bachelor's...

  • Enterprise Collaboration Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Orsted Asia Pacific Full time

    We are seeking a skilled Enterprise Collaboration Engineer to join our Digital Workplace Engineering team at Ørsted. As a Senior SharePoint Engineer, you will play a critical role in shaping our digital workplace experience.About the Role:You will work closely with cross-functional teams to define testing requirements and ensure comprehensive testing....

  • Enterprise Architecture Director

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Job DescriptionAs an Enterprise Architecture Manager at AEON Credit Service (M) Berhad, you will be responsible for designing and implementing the overall IT architecture design. This role requires a deep understanding of enterprise IT infrastructure and IT operation.You will optimize processes, support the development of new technologies and systems, and...

  • Enterprise Security Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American International Group Full time

    Job Description:The Cyber Security Engineer will be part of American International Group's Enterprise Information Security Organization, responsible for engineering and operational support of an enterprise-wide endpoint security management system and procedures.This role requires extensive experience securing enterprise-level cloud services, including...

  • Enterprise Cloud Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International SOS Full time

    ResponsibilitiesThe Enterprise Cloud Engineer will be responsible for developing and maintaining the Systems Standards for On-Premise and Cloud-based Technology stacks in International SOS.Main Tasks:Infrastructure Design - Design and implement cloud-based infrastructure solutions using Azure and AWS platforms.System Maintenance - Maintain and upgrade...

  • Enterprise Software Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    We are looking for a talented Enterprise Software Engineer to join our team at Hiredly X.About the JobThis role involves building and maintaining complex software systems using Python. As a senior member of our team, you will be responsible for designing, developing, and deploying scalable software solutions that meet the needs of our customers.The ideal...

  • Enterprise Solutions Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    About the RoleWe are looking for a highly experienced Enterprise Solutions Lead to join our team. As a key member of our architecture function, you will be responsible for leading the development and implementation of our enterprise technology strategy.You will work closely with stakeholders across the organisation to understand business requirements and...

  • Service Engineer for Electrical Systems

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job OverviewWe are looking for a skilled Service Engineer for Electrical Systems to join our team as a Field Service Engineer. The successful candidate will be responsible for installing, maintaining, and repairing electrical systems at customer sites.Main ResponsibilitiesInstalling, maintaining, and repairing electrical systems.Testing and replacing...

  • Application Services Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sterling Partners Full time

    As a key member of our application services team, the Application Services Engineer will be responsible for designing and implementing high-quality software applications that drive efficiency and enhance the student experience.This role requires strong expertise in software development, architecture, and maintenance of software applications in a...

  • Enterprise Data Protection Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Data Backup & Restore Engineer (Reporting)Job SummaryWe are seeking a highly skilled Data Backup & Restore Engineer with expertise in reporting and system analysis to join our team at Commerz Global Service Solutions.Key Responsibilities:Taking technical responsibility for products, including documentation and governance topics.Improving global standards and...

  • Enterprise Software Engineering Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    ResponsibilitiesAs an Enterprise Software Engineering Specialist at AirAsia, your primary responsibility will be to participate and contribute in a team practicing agile scrum. You will execute test-driven development in projects assigned to you, practice source code management strategies that allow for efficient analysis, review, and pipeline integration,...

  • AWS Cloud Engineer, Enterprise

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Amazon Full time

    AWS Cloud Engineer, EnterpriseAs an AWS cloud engineer, you will play a key role in designing and implementing secure, scalable, and efficient cloud-based systems. You will partner with our customers to understand their business needs and technical challenges, and provide consultative architectural and operational guidance to ensure their AWS environments...

  • Red Hat Enterprise Linux Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Upskill Today Full time

    About UsUpskill Today is a leading organization in Digital Transformation Consulting and Resourcing. Our extensive portfolio includes 500+ IT projects, serving prominent clients across Asia Pacific.Job SummaryWe are seeking a skilled Red Hat Enterprise Linux Engineer to join our Infrastructure Shared Services team. In this role, you will be responsible for...

  • Enterprise Security Pre-Sales Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SentinelOne Full time

    Job DescriptionWe are seeking an experienced Enterprise Solutions Engineer (Sales Engineer) to join our team. As a key member of our sales team, you will work closely with prospects and customers to align their goals and requirements with our SentinelOne offerings. You will be responsible for acting as a strategic technical advisor for our sales teams and...