IT Business Analyst

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time
IT Business Analyst - Salesforce AI Platform

You will join our "Systematic Account Development" program, a global initiative focused on superior Customer Relationship Management. Your role will center on AI innovations in marketing and sales, where you will use your business, functional and analytical skills to lead transformative projects by enhancing processes and features to support our internal sales teams in helping customers maximize the potential of our products on job sites by providing innovative solutions using AI.

Who is Hilti?

Join Hilti – A Great Place to Work 2024 & ranked as Asia's 4th Best Workplaces. At Hilti, innovation drives everything we do. We're committed to improving productivity, safety, and sustainability in the global construction industry and beyond.

With over 120 locations worldwide, we take pride in fostering a deep sense of belonging that extends into our lives and homes.

At Hilti Asia IT Services, we're at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better. As the IT backbone of Hilti, we empower over 34,000 employees across 120+ countries, delivering cutting-edge solutions to enhance productivity globally. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

What does the role involve?

As a Business Analyst, your role is to understand business requirements, develop and propose solution designs, and provide implementation support by working closely with development and testing teams. You will ensure comprehensive documentation of business processes and act as a liaison between business stakeholders and technical teams, ensuring effective communication. You will be part of an international scrum team, leveraging agile methods to create a strong impact on our customers. The AI Platform team closely collaborates with the functional team that supports sales, service, and marketing. Your primary technology focus will be on AI Platforms, and you will also engage with technologies supporting those processes such as Salesforce ecosystem, SAP, Microsoft Power Platform, Microservices on AWS, and others.

What you need is:
  • At least Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
  • Minimum 5 years of experience with cloud software, business process management, and agile methodologies.
  • Passion for sales and service business process design, with a strong interest in CRM software, particularly Salesforce.
  • High adaptability and eagerness to learn.
  • Technical experience in AI, release management, and code repositories.
  • Excellent communication skills in English, with strong interpersonal abilities to manage change.
  • Analytical mindset with strong problem-solving skills and the ability to work independently.
  • Desire to work in a global and diverse team.
Why should you apply?

At Hilti, we're leading the digital transformation in the construction industry. By joining our team, you'll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

If you're passionate about technology and ready to make an impact in an industry that's critical to shaping the world around us, Hilti Asia IT Services is the place for you.

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future. If you wish to discuss the role further, please reach out to Hana Ariffin: LinkedIn.

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