Subject Matter Expert

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time
Subject Matter Expert - Sales & Tech Lead
  • Full-time

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
  • Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes in promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers

Our most successful candidates will have:

  • Finished a Bachelor's Degree in any course
  • One to two years of experience in a similar role.
  • Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
  • Efficient time management skills; able to keep track of multiple schedules, meetings, and initiatives
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications

All your information will be kept confidential according to EEO guidelines.

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