Senior Manager, High Risk Client Management

Job Summary

Job Description

What is the opportunity?

The Senior Manager supports the Global Head and/or Director, High Risk Client Management (HRCM) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; assisting the Director, HRC in maintaining, creating, and communicating enterprise HRC policies, processes, control standard, guidelines, and risk position papers; and managing a team of approximately 5 to 10 staff.

What will you do?

Case Management Oversight, Approvals, and Enhanced Due Diligence (EDD)

• Oversee the prioritization and management of HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD;
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach;
• Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool, approval matrix, etc.
• Responsible for oversight of HRC queues, productivity and ensuring appropriate benchmarks are met. Where challenges exist, ensures performance management of underperforming staff is applied;
• Assist Global Head and/or Director, HRCM in the management of the global repository of HRCs;
• Oversee management of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met;
• Approve risk assessments where required for High Risk Clients, partnering with the appropriate Money Laundering Reporting Officers, Business stakeholders, Law Group and other stakeholders as required.

Leadership, Coaching and Personal Development

• Create an environment and culture that allows us to attract and retain high performing employees;
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management;
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values;
• Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Director as required;
• Where applicable, stay abreast of product risk;
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role;
• Attend and actively participate in strategic or tactical planning meetings, team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required;
• Oversee timely and accurate completion of worksheets, reports and tools pertaining to tracking of workflow and data analysis;
• Oversee and assign queue inventory, referrals, or other sources of work for review and completion within appropriate timelines and set benchmarks, and ensure that quality-related feedback is understood and applied;
• Oversee risk assessment reporting and maintenance of required supporting information in accordance with RBC policies and procedures;
• Adhere to RBC Code of Conduct and privacy principles;

Manage Regulatory Risks and Strategy

• Assist the Director, HRC in creating, reviewing, or maintaining HRC policies and procedures;
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects;
• Collaborate with individual business units and other EDD partners globally to maintain common and consistent standards for assessing client risk and sharing of best practices;
• Participate in the development of the High Risk Management Strategy and assist in implementing the High Risk Client Strategy;
• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;
• Provide information to support requests from audit, regulators and/or supervisory bodies;

What do you need to succeed?

Must-have

• 5-7 years of experience.
• Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC's financial services for money laundering and terrorist financing.
• Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors).
• Knowledge of AML compliance requirements and regulations for Canada, US and other jurisdictions where RBC operates.
• Knowledge of regulatory requirements such as: AML – Canada / US, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA.
• Awareness of business applications, industry standards and service management.
• Awareness of business units within RBC / Industry and how they interact / function.
• Awareness of banking products, requirements and regulations.
• All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
• Effective and strong written and oral communication skills.
• Highly developed organizational skills and the ability to work within strict deadlines.
• Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Nice-to-have

• CAMS Designation
• CSC or equivalent (for Capital Markets)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Anti-Money Laundering (AML), Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-27

Application Deadline:

2025-03-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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