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Head of Client Risk Management

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Head of Client Risk Management working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

Reporting to the WPB Head of Fraud, Credit & Control Services (FCCS), the newly formed Head of Client Risk Management (CRM) role is a senior leader responsible for ensuring appropriate first line Non-Financial Risk management and control activities are effectively embedded within WPB's MYH market, with a core focus on external and client risk.

With ultimate accountability to the Wealth and Personal Banking (WPB) Head of Market, the Head of CRM provides risk management leadership, subject matter expertise, and direction for risk and control related matters, implementing a consistent and effective approach to end to end risk management for WPB.

This will be achieved through:

  1. Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and remediation activity.
  2. Setting, communicating, and monitoring risk appetite in line with business requirements.
  3. Facilitating controls remediation where required.
  4. Raising awareness and understanding of risks, controls, and risk management.
  5. Continuously improving the control and monitoring of risk, including behaviours.
  6. Managing the end to end first line of defence in conjunction with the Entity COO.

The role is critical in the context of increased internal, as well as external (e.g. PRA / FCA) attention to identify, measure, evaluate, control and manage risk effectively. It involves close interaction with senior management in liaising with regulators, auditors, and other external bodies. The role holder will support the safe growth of the Bank by ensuring WPB activities align to the non-financial risk strategy, challenging senior leaders to avoid introduction of risk.

Accountabilities will include:

  1. Setting and executing strategy to enhance risk and control management for WPB's Malaysia market.
  2. Risk & Control Assessments within Financial Crime and Sales Quality, incidents, issues and action management, de-risking activities and remediation, and thematic reviews and read across.
  3. Ensuring operational resilience within the business.
  4. Ensuring appropriate governance and reporting is in place.
  5. Sales quality and suitability activities including conduct, complaints, sales suitability and sustainability.
  6. Customer due diligence, sanctions, anti-bribery and corruption activities, frontline financial crime training, and customer selection and exit management business activities.
  7. Leading framework and policy implementation for Risk Management including embedding of Non-Financial Risk.
  8. Providing control expertise and opining on end-to-end health of the control environment, including AMG, Insurance and GPB.

Global travel may be required.

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