Lead, Business Systems Analysis

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Full time

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

We are seeking a Lead Business Analyst for our Direct to Consumer (DTC) and Retail. This role will be based in one of our ResMed entities in the APAC region, preferably in Kuala Lumpur or India.

Let's talk about the Team:

The Global Technology Solutions (GTS) – Direct to Consumer and Retail team is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed's strategy into actionable roadmaps.

Our mission is to:

  • Shape the future strategy for the Direct to Consumer and Retail team.
  • Develop a global core model to drive robust growth in the direct-to-consumer (DTC) and retail business.
  • Create an exceptional end-to-end ResMed consumer experience.

Let's talk about the role:

As the Lead Business Analyst for Direct to Consumer (DTC) and Retail, you will lead a team of eCommerce/Direct to Consumer/Homecare professionals. You will participate in projects related to DTC, Retail, and Homecare business applications, providing inputs, assistance, and reviews in complex application solutions. You will work with both internal and external software providers, ResMed business, and GTS staff.

In this role, you will be crucial in defining the target application solution design aligning with other COE and engineering teams. Additionally, you will manage a team responsible for:

  • Designing and promoting robust, scalable solution designs while aligning with cross functional teams.
  • Enforcing standards such as patterns, reference models, platforms, and configurations.
  • Building standard templates and integrations that can be extended to new Direct to Consumer (DTC) business areas.
  • Following the "Project Method" and Change Management process.

As a leader, you will also coach and mentor your team to meet and exceed commitments while managing stakeholder expectations effectively.

Let's talk about Responsibilities:

  • Oversee the team of business analysts for Direct to Consumer (DTC) and retail areas, ensuring alignment with the overall GTS strategy and business needs. Build a solid foundation for advancing the DTC business to the next level.
  • Establish team standards and guide the team to capture the business requirements, functional specification, design constraints, test plans and any other issues pertaining to the development of the solution.
  • Stay updated with eCommerce and retail consumer experience solutions to enhance customer experience in the Direct to Consumer (DTC) area.
  • Collaborate closely with technical architects to resolve business problems.
  • Facilitate and guide the definition of the target application landscape and its transition roadmap to align with business objectives.
  • Create good solutions with the Customer Experience in mind.
  • Ensure seamless integration of Direct to Consumer (DTC) solutions with other enterprise applications, promoting a unified GTS ecosystem.
  • Consult with other DTC Solution Architect, Domain Architecture and Enterprise Architect practice to ensure alignment and collaboration on architectural and innovative initiatives.
  • Coordinate the adoption of global GTS standards across the organization and actively contribute to their definition and ongoing evolution in close collaboration with the Strategy & Delivery team.
  • Contribute to the definition and enforcement of technical standards and best practices, ensuring consistency and quality across the GTS landscape.
  • Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones to ensure seamless coordination and communication throughout the project lifecycle.
  • Develop a functional solution to future-proof our DTC platforms.

Let's talk about your Qualifications, Skills and Experience:

  • Bachelor's degree in Computer Science or a related discipline.
  • Experience in managing and delivering software solutions.
  • 10+ years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, and database management.
  • Proven experience in managing small teams.
  • Exposure to eCommerce, CRM, and integration systems such as Shopify, Hybris, Salesforce, Boomi, etc.
  • Strong business acumen with experience in customer-focused areas like e-commerce, ordering, distribution, sales & customer support, and marketing.
  • Driven to build a highly motivated team.
  • Passion for solving business problems with technology with the ability to leverage technological opportunities to solve problems and improve process efficiency at scale. Capable of effectively communicating technology concepts to business stakeholders.
  • Experience managing global and cross-functional teams.
  • Ability to balance long-term strategic goals with short-term operational needs.
  • Excellent communication skills, both written and verbal, with the ability to present ideas and concepts to both technical and non-technical audiences.
  • Strong leadership skills with exceptional interpersonal abilities, including teamwork, facilitation, and negotiation.
  • Knowledgeable in Order Management, Distribution and Finance processes.
  • Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.
  • Awareness of emerging technologies, such as generative AI and its applications.
  • Commitment to data security, data privacy, legal requirements, quality, and compliance.

Additional information:

  • At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organization.
  • Working from home flexibility.
  • You also have access to a referral bonus and to ResMed's preferred shareholding programme.
  • Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...).
  • Internal career opportunity - joining an international fast-paced and massively growing company.
  • ResMed is an Equal Opportunity Employer.

OK, so what's next?

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now.

#LI-APAC

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