IT Customer Service Advisor Partner Korean Native
5 days ago
IT Customer Service Advisor Partner Korean Native
Salary: RM9,000
Location: KL
A Post-Sales Customer Service Representative's role is to handle all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. They are able to handle inquiries via all media channels both inbound and outbound. The Post-Sales CSR is required to represent Microsoft appropriately to all customer segments. The Post-Sales CSR's service delivery time will be dedicated to entitlement, routing, and screening for Microsoft Technical Support services and servicing customer needs for Technical assistance regarding known issues (i.e. documented issues, basic 'how to' questions, and KB articles).
Duties and Responsibilities:- Answers incoming emails on the Microsoft Customer Service.
- Provides a high-level of professional, competent service assistance.
- Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
- Creates and documents interactions in tools supplied by Microsoft.
- Validates and registers customer profiles in the system.
- Translates escalated incidents where necessary.
- Registers, handles, answers, and escalates customer complaints.
- Provides general information about Microsoft products, technical support policies, and licensing (including websites for customer reference).
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Effectively communicates resolution to customer issues.
- Verifies Product ID (PID) is valid to grant support only to legal clients.
- Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
- Escalates issues outside of service boundaries or when resolution cannot be confirmed.
- Provides call backs and call downs of customers (note: Vendor must be able to track labor associated with these activities).
Click on 'Apply now' or send your resume to rany.heo@manpower.com.my
#J-18808-Ljbffr
-
Customer Support Advisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeCustomer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...
-
Native Speaker CRM Expert
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeWe are seeking a talented Native Speaker CRM Expert to join our team at Nityo Infotech. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by providing accurate and timely responses to their queries in the Korean language.About the OpportunityThis is an exciting opportunity to work with a...
-
Korean Language Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeJob SummaryWe are seeking a highly skilled and experienced Korean Language Specialist to join our team at Nityo Infotech. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by providing accurate and timely responses to their queries in the Korean language.About the RoleThis is an exciting...
-
Japanese - Korean Language Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeWe are looking for a Japanese - Korean Language Professional who can help us deliver exceptional customer support to our clients. As a key member of our team, you will be responsible for reviewing online content and complaints received from customers, updating contents on social media platforms, and auditing content for social media upload.About UsNityo...
-
Korean CRM
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full time1 week ago Be among the first 25 applicantsDirect message the job poster from Nityo InfotechManager - Account & Delivery (Language Hiring - Japan/Korea/Thailand/Vietnam - APAC)Hiring Korean SpeakersJob Details and Requirements:Roles & Responsibilities:Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect...
-
Customer Technology Advisor
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full timeCustomer Technology Advisor - Microsoft Azure (Presales)2 weeks ago Be among the first 25 applicantsProvides certified, technology-specific deep expertise in support of sales engagements.Works in tandem with the KD Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution...
-
Customer Service
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full timeIs a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job DescriptionAs a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You...
-
Account Manager
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeJob Description:We are seeking an experienced Korean speaking Account Manager to join our team at Nityo Infotech. As a key member of our Accounts and Delivery team, you will be responsible for reviewing online content and ensuring the accuracy of copyright work.You will also be tasked with updating contents on popular social media platforms and auditing...
-
Customer Technology Advisor
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kyndryl Inc. Full timeCustomer Technology Advisor - Microsoft Azure Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our...
-
Business Transformation Partner
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hill Woltron Management Partner GmbH Full timeAbout UsHill Woltron Management Partner GmbH is a global leader in the digital asset exchange and blockchain ecosystems. Our vision is to reshape the financial ecosystem by offering diverse and sophisticated products, solutions, and trading tools. We empower individuals to explore Web3 through our extensive range of products and services.Job DescriptionWe...
-
APAC Customer Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeWe are looking for an experienced APAC Customer Support Specialist to join our team at Nityo Infotech. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by providing accurate and timely responses to their queries in the Korean language.About UsNityo Infotech is a leading outsourcing and...
-
Service Advisor
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Malaysia 富贵集团 Full timeJob Description: Nirvana Pre-Planning Consultant / Advisor (ETAG)Looking to increase your income in today's challenging economic climate? Are you keen to explore opportunities in a high-growth industry? Join us as a Pre-Planning Consultant / Advisor specializing in bereavement services.What You'll Do:Identify and connect with potential customers to introduce...
-
Global Talent Partner
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Links International Full timeAbout the Role:This is an exciting opportunity for ambitious recruiters to expand their horizons in APAC markets. As a Talent Advisor/Senior Talent Advisor, you will partner with regional Recruitment Managers to deliver exceptional services to our clients. You will be responsible for proactively sourcing and identifying top talent, assessing candidate...
-
Travel Advisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full timeTravel Advisor (LUXE)Job Role & PurposeWe are seeking a highly motivated Travel Advisor with experience in sales and/or client-facing roles from any field or industry. Prior experience in the travel industry is an advantage. The ideal candidate possesses a high degree of emotional intelligence, the ability to actively listen and understand customer needs,...
-
Financial Services Advisor
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeRole DescriptionAs a Financial Services Advisor at OCBC Bank, you will play a key role in delivering exceptional customer service to our clients. This includes attending to customer calls, resolving queries and providing personalized solutions.Main TasksTo introduce and create customer awareness on self-service/automated banking channels.To cross-sell bank...
-
Customer Training Advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SAS Institute Inc. Full timeCustomer Training Advisor - Kuala Lumpur, HybridIn a Customer Training Advisor role, you will be primarily responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets. You will also help drive adoption of SAS software by higher education faculty, promoting skill development...
-
Customer Training Advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SAS - Global Full timeJob DescriptionCustomer Training Advisor - Kuala Lumpur, HybridIn a Customer Training Advisor role, you will be primarily responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets. You will also help drive adoption of SAS software by higher education faculty, promoting...
-
Customer Financial Advisor
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeAbout the RoleThis is an exciting opportunity to join OCBC Bank as a Customer Financial Advisor.In this role, you will be responsible for promoting and cross-selling a comprehensive range of financial products and services to our customers.Key responsibilities include:To provide financial advisory and promote a wide range of financial products and...
-
React Native Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Appnovation Full timeAppnovation Job DescriptionWe are a global digital partner that combines strategy, experience & design, engineering and managed services. Our team of experts builds digital solutions that deliver real impact today and serve as foundations for future growth.We are seeking motivated and enthusiastic mobile application developers to join our dynamic team. The...
-
Partner
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Globevisa Group Full timeJoin Globevisa as Partner - Shape the Future of Immigration Consulting23 Years of Global Immigration Leadership50+ Offices across global economic hubsSingapore-based since 2002 as gateway to world800+ Experts Serving Clients from 108+ CountriesWe're Seeking Entrepreneurial Leaders in Key MarketsCo-Creating Success - Joint Venture StructureRun your territory...