Customer Service Team Leader

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Seener Sdn Bhd Full time

Fewer than 40 applicants. You still have a chance

Work Experience:

  • At least 2 years of customer service experience, with a minimum of 1 year in team management.
  • Able to speak in English and Mandarin.
  • Familiar with customer service processes, with strong communication, coordination, and problem-solving skills.

Communication Skills:

  • Strong communication and interpersonal skills, capable of effective interactions with customers and team members.
  • Good team collaboration skills and ability to coordinate work across different departments.
  • Fluent English & Chinese communication skills to liaise with stakeholders.

Team Management:

  • Coordinate internal team workflows and task distribution to ensure service quality and response efficiency.
  • Monitor team members' performance, provide feedback and suggestions, and help improve their skills.
  • Organize regular team training sessions to enhance overall service levels.

Customer Issue Resolution:

  • Assist in handling complex or critical customer issues and complaints to ensure customer satisfaction.
  • Ensure timely resolution of customer issues through effective communication and problem-solving.
  • Set personal monthly sales targets based on departmental goals and achieve them accordingly.
  • Identify potential needs of a large user base and provide timely, professional services to integrate customer support with sales.
  • Respond promptly to customer inquiries and build long-term customer relationships.
  • Maintain and develop relationships with dedicated customers both online and offline with a responsible and professional service attitude.

Workflow Optimization:

  • Continuously analyze and optimize team workflows to improve efficiency.
  • Communicate and coordinate with relevant departments to drive improvements and innovations in service processes.

Data Analysis & Reporting:

  • Analyze customer service data to understand customer needs and provide service optimization suggestions.
  • Regularly report to senior management on team progress, issue resolution, and service improvements.

Benefits:

  • 13 months bonus
  • Allowance and bonus
  • Medical benefits
  • Annual leave
  • EPF and SOCSO
  • Afternoon tea and snacks
  • Friendly working culture

FAQ: Let's ask the employer questions.

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, report this job ad.

#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job SummaryWe are looking for an experienced Team Leader - Customer Service to join our team. As a Team Leader, you will be responsible for leading a team of customer service representatives, ensuring they provide excellent service to our customers.Key Responsibilities:Lead and motivate the customer service team to achieve exceptional results.Coach and...

  • Customer Service Team Leader

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Role Overview">This is an exciting opportunity for a skilled Customer Service Team Leader to join our team. As a Customer Service Team Leader, you will be responsible for leading service teams and driving operational excellence. You will manage 3-4 service teams, ensuring effective tracking and coaching to attain both service and operational performance....

  • field service engineer malaysia

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    The positionYou will sell and provide customer project- and solution life cycle services such as consulting, project management, installation, commissioning, maintenance and repairing of power solutions at the customer site and in compliance with quality, health and safety requirements. Where it concerns AEG PS products and systems the assurance of their...

  • Customer Service Team Leader

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    As a Team Leader, Operations, you will be responsible for overseeing the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved, and promoting company values.Main Responsibilities:Supervise daily activities, monitor attendance, and adhere to policies and legal requirements.Coach team members to meet performance...

  • Leader of Customer Service Team

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    We are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for supervising a team of call center associates and ensuring performance metrics are achieved.Key Skills and QualificationsBachelor's degree in related field.Minimum 2-4 years of relevant experience.Strong communication and interpersonal...

  • Leader of Corporate Customer Teams

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job Summary">As a seasoned leader, you will oversee a team of Relationship Managers responsible for managing corporate customer portfolios. Your expertise will be instrumental in driving growth and ensuring the delivery of high-quality services.

  • Customer Support Team Leader

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job Title: Customer Support Team LeaderJob Description:We are seeking a highly motivated and organized individual to join our team as a customer support team leader. As a customer support team leader, you will be responsible for leading a team of customer support agents, assisting in administrative and operational activities, and answering calls.Your primary...

  • Team Leader

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Position: Team Leader - Restaurant Reservation Centre (RRC)Location: Park Hyatt Kuala Lumpur, MalaysiaDepartment: Food and BeverageEmployment Type: Full-time, Entry Level ManagerSummaryYou will be responsible for assisting with the efficient running of the...

  • Group Leader

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job SummaryWe are seeking a highly motivated Group Leader - Customer Service to join our team. The successful candidate will be responsible for leading a group of customer service representatives, focusing on delivering excellent customer service and achieving business objectives.Key Accountabilities:Lead a group of customer service representatives,...

  • Customer Service Team Leader

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job OverviewThis is an exciting opportunity to join our Technical Support team as a Team Lead. You will be responsible for providing technical support to customers, resolving technical issues, and collaborating with other teams to ensure seamless delivery of services.Key Responsibilities:Provide technical support to customers via phone, email, and chat,...