Client Servicing Executive

3 weeks ago


Petaling Jaya, Selangor, Malaysia BLWN Sdn Bhd Full time

This job is ideal for those who enjoy building strong client relationships and overseeing projects from start to finish. You might like this job because you get to bring creative ideas to life and exceed client expectations while working in a collaborative environment.

RM 3800 - RM 4200

Full-Time

few days ago

Job Description

Do you thrive on solving challenges creatively and building meaningful relationships? At BLWN, we believe that work should be about bringing ideas to life, not just meeting deadlines. Join our energetic and collaborative team, where passion, creativity, and innovation come together to make extraordinary things happen As our Account Manager, you will act as the vital link between our clients and talented in-house teams, ensuring seamless communication and exceptional project delivery. Your goal? To deliver results that not only meet but exceed expectations—while having fun along the way

Key Responsibilities:

  1. Client Relationship Management
  2. Be the primary point of contact for clients, fostering strong, trust-based partnerships.
  3. Understand client goals, challenges, and expectations, translating them into actionable project objectives.
  4. Maintain consistent, proactive communication to keep clients informed, engaged, and delighted.

Project Execution and Oversight

  1. Manage end-to-end project execution, ensuring all deliverables align with agreed-upon timelines, budgets, and quality standards.
  2. Collaborate seamlessly with designers, writers, and other creative teams to deliver top-notch results aligned with client expectations.
  3. Identify potential risks early, providing solutions to keep projects on track and avoid disruptions.

Presentations, Reporting, and Feedback

  1. Develop and present engaging project updates, proposals, and final deliverables to clients.
  2. Lead client meetings, effectively communicating key milestones, progress, and results.
  3. Gather and incorporate client feedback into future project planning to ensure continuous improvement.
Job Requirements
  1. Bachelor's degree in Marketing, Communications, Business, or a related field.
  2. 1+ years of experience in account management, project management, or a similar role—ideally within a creative agency environment.
  3. Exceptional communication and interpersonal skills, with a natural talent for building rapport and maintaining long-term client relationships.
  4. Proven ability to manage multiple projects under tight deadlines with grace and precision.
  5. Strong attention to detail with superb organizational skills.
  6. Proficiency in project management tools (e.g., Slack, Trello, Google Sheets, Google Slides) and Microsoft Office Suite.
Skills

Interpersonal Communications

Company Benefits

We're young, fun and vibrant bunch of people who are highly driven.

Regular Company Activities

Lunch roulette, game nights, team building activities and more We want to keep our teams constantly engaged.

Leisure working style, free speech and all ideas are well respected.

Medical Insurance

Medical insurance coverage is provided for confirmed employees.

Annual Bonus

Potential for annual bonus entitlements at the discretion of management, based on company overall performance and individual performance.

Company Profile

BLWN is a marketing consultancy and execution firm that finds the best way to market your business to the centre stage. Founded by passionate marketeers that have a combined experience of over 15 years from marketing, creative strategy, digital marketing and event management, we operate with a simple philosophy that marketing should be guided by purpose. BLWN is able to provide a unique marketing solution from strategizing and idealizing marketing concepts, conveying those concepts to target audiences, and finishing off the customer experience via on ground marketing events for a complete holistic marketing campaign.

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