People Services Manager, APAC

2 weeks ago

George Town, Penang, Malaysia Boston Scientific Full time

Purpose Statement

Boston Scientific believes that to grow our business, we must grow our people. With that as context, the APAC People Services manager leads a team of HR generalists within a designated area to provide core services in the areas of employee and manager coaching, policy interpretation, and complex work/life support. Additionally, this role will apply business knowledge and human resources expertise to provide direct employee support as well as drive initiatives focused on continuous improvement activities.

Job Responsibilities

  • Lead a team of employees in the achievement of organizational goals. Guide, coach, direct, train and develop direct reports. Focus on developing a strong team culture and modeling behaviors that support our high performing, caring and collaborative environment.
  • Manage escalated complex cases, as needed, to support overall service delivery in addition to ensuring assignment of cases and projects based on tiered support structure.
  • Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance.
  • Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps.
  • Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs.
  • Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness.
  • Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and broader HR Operations, to drive consistency and execute initiatives that support the business.
  • Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws.
  • Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.
  • Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise.

Key Functional Competencies

  • Consulting- influences customers' decisions and sets strategic direction within their area of expertise.
  • Customer Experience Management- develops effective relationships with customers and strives to improve outcomes, processes, or measurements.
  • Delivery Excellence- understands customer needs and partners and coaches' customers on what and how to apply the correct solution.
  • Operational & Process Excellence- takes an end-to-end process view across the enterprise and initiates actions to improve existing conditions and/or processes.
  • Solution Design- uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions.

Job Requirements

  • Candidate required process at least Bachelor's degree plus 8+ years of related work experience or an equivalent combination of education and work experience.
  • Sound judgment and problem-solving skills.
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to influence at all levels in the organization and success in working in a matrixed organization.
  • Shared service and people leader experience preferred.
  • Excellent communication skills.

About Us

As a global medical technology leader for more than 40 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen.

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