Customer Service Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ATech Solution Full time
Customer Service Officer (Cantonese Speaking) Welcome Fresh Graduated

ATech Solution WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company Description

ATech Solution Malaysia specializes in providing software development and web application development services. With a team of young and experienced IT professionals, we aim to bring innovative technology solutions that have a real impact on businesses worldwide. We work with companies of all sizes, helping them optimize their business processes and focus on their core operations.

Job Description

  • To provide a proactive customer care service in a courteous manner to the allocated clients
  • Providing first line support to clients
  • Interpreting client data, escalating queries and seeing these through to a resolution
  • Guiding clients on software to enable them to act more autonomously
  • Process and raise required requests/transactions and make strategic decisions to service customer requirements
  • Be the daily first point of contact for payment queries from third party suppliers
  • Ensure that any weekly reconciliation queries are received and resolved on a weekly basis and to the agreed SLA's
  • Calculate and raise any credits or debits to third party suppliers/retailers as a result of weekly reconciliation files or sundry payment reports.

Qualifications:

  • Recognized Degree or Diploma in Business or related courses.
  • Good command of spoken and written Mandarin Language and Cantonese Speaking (Support Hong Kong)
  • Positive, pro-active attitude and flexible approach
  • Organized, self-motivated, dynamic and goal-oriented

Seniority Level: Entry level

Employment Type: Full-time

Industries: IT Services and IT Consulting

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