Sales Representative

1 week ago

Ipoh, Perak, Malaysia DKSH Full time

Job Summary

The incumbent works closely with the Sales Manager in managing the Consumer Health channel.

General Responsibilities

  1. Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
  2. Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories.
  3. Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
  4. Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising.
  5. Prepare quotation/tender prices, delivery, and commercial terms, in accordance with company policies.
  6. Report on the activities and products of the competitors via inputs to the competition reports.
  7. Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
  8. Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers.
  9. Maintain a customer complaints/issues log and follow up on customer issues.
  10. Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
  11. Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers.

Functional Skills And Knowledge

  1. Demonstrate basic knowledge and understanding of the industry/market/competitors/customers/products/services and selling skills.
  2. Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
  3. Strong communication and negotiation skills.
  4. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, and PowerPoint).
  5. Good command of English, both written and spoken.

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.

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