Head of Operations

2 weeks ago


Pasir Panjang, Malaysia Secura Group Full time

Duties & Responsibilities:

Your detailed job scope, duties and responsibilities are as follow:

  • Build up a strong team of effective operational management crew able to manage clients confidently.
  • Oversees the overall operations relating to the management and deployment of security personnel.
  • Develop and implement a set of operational policies and procedures, ensuring full compliance with industry regulations, standards and practices.
  • Plan, review and manage operational budgets and resources with close supervision on the eventual P&L delivery.
  • Plan, review and execute an effective training plan across all levels of security personnel and build a robust and reputable force within Soverus.
  • Lead, mentor and train up the team of Operations Executives, Managers and Area Managers in the planning and execution of daily, weekly and monthly deployment.
  • Check and ensuring all new Operations Managers/ Executives are properly inducted into the job, site familiarity and specific client's requirement (if any).
  • Review and provide guidance in the planning, execution & delivery of security measures on site and off site.
  • Ability to identify usage of systems in place to aid and enhance security solution in the respective premise.
  • Build and maintain excellent relationships with clients through regular visits, understanding and fulfilling clients' requirement.
  • Responsible for the overall management on the effective & efficient deployment of resources such Quick Response Team (QRT), Mobile Response Officer and Relief Officers.
  • Conduct regular site spot checks ensuring all SOPs, procedures are adhered to
  • Check and ensure all officers on the ground are alert at all times, knowledgeable and proficient in the execution of their day to day assignment
  • Work closely with HR with the aim improve processes and efficiency in the area of recruitment and officers' welfare.
  • Develop useful, relevant data and/or reporting trends for Senior Management's review

Pre-requisites:

  • Minimum Diploma in Security Management or its equivalent
  • Effective communication skills
  • Strong people management & leadership qualities
  • Strong compliance mindset and planning skills
  • Strong interpersonal skills
  • Minimum 15 years relevant experience in security industry with minimum 5 years as Head of Operations (preferably overseeing 200 headcounts or more)
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