Digital Operation Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Experian Health Full time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

What you'll do:

  1. Plan, implement, and monitor digital marketing campaigns across platforms such as social media, email, and web.
  2. Collaborate with the marketing and creative teams to ensure campaigns align with business goals, brand goals, and target audiences.
  3. Be involved in events, campaigns, and roadshows as needed.

Data Analysis & Reporting:

  1. Analyze campaign performance using tools like Google Analytics, social media insights, and other analytics platforms.
  2. Provide actionable recommendations to improve performance and ROI.

Operational Support:

  1. Maintain digital assets, including websites, landing pages, and content management systems (CMS).
  2. Manage the execution of digital workflows, ensuring timely delivery and accuracy of content.

Technical Oversight:

  1. Work with IT and development teams to troubleshoot and resolve technical issues related to digital platforms.
  2. Ensure all digital tools and platforms are operational, secure, and up-to-date.

Vendor and Stakeholder Management:

  1. Collaborate with external vendors for digital services such as SEO, SEM, and digital advertising.
  2. Coordinate with internal stakeholders to align digital strategies with our goals.

Process Optimization:

  1. Identify improvements in digital workflows to enhance efficiency and scalability.
  2. Stay updated on the latest trends and technologies to recommend solutions.
Qualifications

More about you:

  1. Bachelor's degree in Marketing, Business, IT, or a related field.
  2. 2+ years - 5 years of experience in digital operations, digital marketing, or a related role.
  3. Proficiency in digital tools such as Google Analytics, CMS platforms, email marketing software, and project management tools.
  4. Excellent communication skills and a proactive approach to problem-solving.
  5. Ability to manage multiple projects simultaneously and meet deadlines.

Good to have:

  1. Experience with digital advertising platforms (Google Ads, Facebook Ads Manager).
  2. Basic knowledge of HTML, CSS, or other web technologies.
  3. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and marketing automation platforms.
Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together.

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