credit control
3 days ago
- Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
- Conduct regular assessments of customer creditworthiness and financial status.
- Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
- Collections Management:
- Oversee and manage the collections process, ensuring timely collection of payments from customers.
- Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
- Coordinate with the finance team to reconcile discrepancies related to customer accounts.
- Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
- Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
- Customer Relationship Management:
- Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
- Address customer inquiries and disputes in a professional manner to resolve issues promptly.
- Reporting and Analysis:
- Prepare regular reports on collections performance and ageing for senior management.
- Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
- Compliance and Risk Management:
- Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
- Identify potential risks related to credit policies and adjust strategies accordingly.
- Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
- Participate in cross-functional projects and initiatives to optimize operations.
Qualifications:
- Degree in Finance, Accounting, Business Administration, or a related field.
- Proven experience (minimum 3 years) in credit control and collections management, with at least 1 year in a supervisory or team lead role. Added advantage to experience from the hire purchase of equipment and car hire purchase industry.
- Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
- Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
- Proficient in MS Office.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to lead and motivate a team, fostering a collaborative work environment.
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