credit control

3 days ago


Subang Jaya, Selangor, Malaysia Goldbell Group Full time
CREDIT CONTROL & COLLECTIONS SENIOR EXECUTIVE / ASSISTANT MANAGER
  • Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
  • Conduct regular assessments of customer creditworthiness and financial status.
  • Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
  • Collections Management:
    • Oversee and manage the collections process, ensuring timely collection of payments from customers.
    • Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
    • Coordinate with the finance team to reconcile discrepancies related to customer accounts.
  • Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
  • Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
  • Customer Relationship Management:
    • Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
    • Address customer inquiries and disputes in a professional manner to resolve issues promptly.
  • Reporting and Analysis:
    • Prepare regular reports on collections performance and ageing for senior management.
    • Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
  • Compliance and Risk Management:
    • Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
    • Identify potential risks related to credit policies and adjust strategies accordingly.
  • Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
  • Participate in cross-functional projects and initiatives to optimize operations.

Qualifications:

  • Degree in Finance, Accounting, Business Administration, or a related field.
  • Proven experience (minimum 3 years) in credit control and collections management, with at least 1 year in a supervisory or team lead role. Added advantage to experience from the hire purchase of equipment and car hire purchase industry.
  • Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
  • Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
  • Proficient in MS Office.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Ability to lead and motivate a team, fostering a collaborative work environment.
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