Priority Banking Service Relationship Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

Priority Banking Service Relationship Manager page is loaded

Priority Banking Service Relationship Manager

Apply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000019752

If you are looking to excel and make a difference, take a closer look at us…

Job Description:

  • Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution.

  • Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

  • Take the extra mile to engage customers and build sustainable relationships and trust with customers.

  • Ensure walk-in PB customers are attended to in a timely and accurate manner.

  • Share information on Campaigns or current promotions with customers and cross-sell products such as Credit Cards, SMF, etc.

  • Sales referral to RMs on PB upgrade and investment products (ensure compliance with NCNS policy - ONLY perform referral unless FIMM/IPPC/BANCA license has been obtained).

  • Ensure documents/forms submitted by RMs are checked thoroughly so that risk and compliance requirements (AML / FATCA & CRS / FEAR, etc.) are met.

  • Ensure callbacks are performed to customers on confirmation of sales and banking transactions.

  • Responsible for the upkeep of the Priority Banking Center (PBC) and ensure all facilities, equipment, and stationery are sufficiently provided.

  • Develop and carry out an efficient documentation and filing system to ensure all important documentation is organized and up-to-date.

  • Meet personal/PBC team sales and service targets.

Job Requirements:

  • Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.

  • Minimum 3-5 years of relevant experience in a financial institution.

  • Excellent interpersonal skills.

  • Highly motivated and result-driven.

  • Proficient in MS Office such as PowerPoint, Excel, and Word.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion, and merit to achieve our mission of infusing diversity in thinking and skillsets into our organization. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitizing the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations, and grow talent from within our organization.

Realize your full potential at Hong Leong Bank by applying now.

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