Rated Customer Success Associate

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis SAS Full time
Rated Customer Success Associate - Mandarin Speaker
  • Full-time

Work smart, have fun and make an impact

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis' rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.

Duties include:

  • Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.
  • Engage with customers via phone, email and video calls.
  • Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.
  • Encourage customers to use all features available to them.
  • Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers.
  • Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.
  • Develop trusted advisor relationships with key account stakeholders, and executives.
  • Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Prepare reports on accounts/market status.
  • Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

As we continue to grow, you may be asked to contribute towards other tasks.

Requirements:

  • 2+ years in an onboarding or account management, ideally in a B2B environment.
  • Passionate about excellent customer service.
  • Attention to detail and a clear communicator.
  • Passion for sustainability.
  • Fluent in Chinese and English; nice to have Korean, Thai, or Hindi.
  • Experience with Salesforce or CRM software preferred.
  • Proactive in suggesting, designing and implementing ideas and improvements.
  • Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes.
  • Team player.

In return for your expertise, we offer:

  • Support with all the necessary office and IT equipment.
  • Wellness allowance for mental and physical wellbeing.
  • Access to professional mental health support.
  • Learning and development.
  • Sustainability events and community involvement.
  • Employee-led resource groups.
  • Medical Aid coverage in accordance with company policy.
  • Work from abroad policy.

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you

Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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