Rated Sustainability Advocate
4 days ago
EcoVadis, the leading provider of business sustainability ratings, is seeking a Rated Customer Success Associate to help develop its rated customer success program.
About EcoVadisWe analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks. Our purpose is to guide all companies toward a sustainable world.
Job DescriptionThe successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process. Key duties include:
- Manage a portfolio of new and existing customers, ensuring they maximize the value they receive from the EcoVadis solutions.
- Engage with customers via phone, email, and video calls.
- Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.
- Encourage customers to use all features available to them.
To succeed in this role, you will need to have excellent customer service skills, attention to detail, and clear communication abilities. Experience with Salesforce or CRM software is preferred.
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