Data Center Operations Technician, Data Center Operations

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Amazon Full time
Data Center Operations Technician, Data Center Operations

Job ID: 2888820 | Amazon Data Services Malaysia Sdn. Bhd.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.

Key Job Responsibilities

In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:

  1. You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
  2. Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
  3. You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
  4. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
  5. You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
  6. You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
  7. You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
  8. More experienced technicians may assist in training less experienced members of the team.
A Day in the Life
  1. You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.).
  2. You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
  3. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
  4. Show a strong aptitude for troubleshooting and problem solving.
  5. You will be involved with site management and maintain tidiness in operation areas.
  6. Your role involves covering 24x7 shift rotation.
BASIC QUALIFICATIONS
  1. Computer/Server hardware troubleshooting experience required.
  2. Computer networking including Fiber troubleshooting experience and theory.
  3. Degree/Diploma/Technical certifications in Information Technology, Computer Engineering or related disciplines.
PREFERRED QUALIFICATIONS
  1. Basic understanding of data center facilities.
  2. Basic understanding of Linux/Unix scripting.
  3. Knowledge of the following technologies: Remote Access (Console routers, IPMI, BMC), Network Equipment Installation and Configuration, Data Center Operations (Inventory Management, Hot/Cold Aisles, Security), (Redundancy) Power feeds, ATS, Server Hardware, RAID, Network Connectivity.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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