Project Management Executive

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Engages Full time

This job is for a Project Management Executive overseeing digital solutions at Engages.ai. You might like this job because you'll lead chatbot projects, manage stakeholder communication, and ensure project success within budget and timeline.

Full-Time

Posted: few days ago

Job Description

We are seeking a skilled and motivated Project Management Executive to lead and oversee the successful implementation of digital solutions for our organization. As the Project Manager, you will play a pivotal role in the entire project lifecycle, from initial research and requirement analysis to deployment and ongoing support. Your responsibilities will encompass a diverse range of tasks, ensuring efficient project execution, stakeholder satisfaction, and alignment with budget and timeline parameters.

Key Responsibilities:

  1. Communicate effectively with customers to understand their requirements and propose solutions based on their needs and end-user experience.
  2. Conduct in-depth research and analysis to understand project goals, scope, and stakeholder expectations.
  3. Generate comprehensive documentation, including Chatbot & System Integration Flow, Project and Implementation Reports, Sign-Off Sheets, and Subscription Date Tracking.
  4. Idealise and design chatbot conversation flows and optimize user interactions.
  5. Oversee the design, implementation, and management of chatbot and chat automation projects.
  6. Facilitate smooth onboarding and training for customers and project team members.
  7. Drive digital solutions, including automation, pipeline development, and integration strategies.
  8. Manage end-to-end project implementation, ensuring milestones and communication with stakeholders.
  9. Collaborate with clients for User Acceptance Testing (UAT) and preparation of UAT documents.
  10. Ensure strict adherence to project budget and timeline, addressing potential deviations promptly.
  11. Oversee deployment for seamless integration into existing infrastructure.
About Us:

At Engages.ai, we boost customer conversions and enhance engagement with our advanced conversational AI and automation solutions. Our product features a humanised chatbot and a comprehensive chat management system, streamlining sales, marketing, and customer support services for businesses.

We are looking for passionate individuals who share our commitment to excellence and are eager to make a meaningful impact by delivering top-tier solutions. Joining Engages.ai means becoming part of a collaborative and dynamic environment where your ideas and contributions are valued. We offer opportunities for professional growth, continuous learning, and the chance to work on cutting-edge technology that shapes the future of customer engagement.

Job Requirements

Qualifications and Requirements:

  1. Bachelor's degree preferred.
  2. 1-2 years project management experience, preferably in tech or digital solutions.
  3. Strong analytical, detail-oriented problem-solver.
  4. Excellent communicator, adept at stakeholder management.
  5. Proficient in project management software and agile methods.
  6. Multitasking and concurrent project management ability.
  7. Results-focused, committed to objectives.
  8. Proficient in Google suite, including Sheets, Docs, with bonus in Apps Script.
  9. Experience in customer support & project management with a focus on chat automation and chatbot management.
  10. Experience with chatbot platforms (e.g., Dialog Flow, IBM Watson, AzureAI) and automation tools.
  11. Familiarity with web terms: JSON, RESTful API, Webhooks, AI.
  12. Excellent time management and prioritization skills.
Skills
  • Project Management
  • Problem Solving
  • Google Sheets
  • Customer Service
  • Chatbot
  • Time Management
  • Multitasking
Company Benefits

Smooth commute guaranteed We offer a transport allowance, and our offices are conveniently located near public transportation for your ease.

Elevate your day with our pantry—happy snacks for a productive team

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

General Project Management

Company Profile

At Engages.ai, we envision business flourishing by harmonizing the art of sales and automating conversations through our integrable conversational AI & intelligence platform.

Our founder, Charmain Tan, recognized in Forbes 30 Under 30 2019 and featured in SG100WIT 2020, leads our vision and mission:

Vision:

Transforming sales and customer engagement through intelligent automations

Mission:

Helping business owners and professionals grow by turning customer conversations into data, insights and revenue

What Do We Do?

As we empower your sales and marketing team, we not only save you time and money but also drive more sales. Having served over 1,000 organizations in Singapore, Malaysia, Indonesia, and Philippines, from SMEs to government agencies, we bring expertise to your doorstep.

We're dedicated to ensuring that businesses save time and money through our AI chatbot and intelligent platform. Here's how we can journey with you:

Lower Inside Sales and Customer Support Costs

Through Engages.ai's chatbot you can easily assist and support your customers globally at any hour in multiple languages with no downtime.

Lower Customer Acquisition Costs:

Equip your team with AI and digital tools to enable automated lead qualification and appointment scheduling, saving your personnel time.

Boost Customer Revenue:

Through AI-driven and Profile-based identified customer intent and interest, Engages.ai can provide the right recommendations, boosting your customer revenue.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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