Head Of Operations APAC
3 days ago
Getronics Federal Territory of Kuala Lumpur, Malaysia
Head Of Operations APACWe are seeking a dynamic and experienced Head Of Operations APAC to oversee and manage the day-to-day IT operations, ensuring seamless delivery of IT services, infrastructure management, and operational efficiency. The ideal candidate will have a strong background in IT strategy, systems optimization, and team leadership, driving operational excellence and aligning technology initiatives with business goals.
Key Responsibilities:
- Lead and manage IT operations, ensuring uptime, performance, and availability of all systems, networks, and infrastructure.
- Oversee IT security measures, ensuring data protection, compliance, and incident response.
- Develop and execute IT operational strategies aligned with business goals.
- Identify opportunities for process improvements, automation, and cost optimization.
- Manage IT budgets, forecasts, and resource planning.
- Ensure the stability and scalability of IT infrastructure (networks, servers).
- Oversee disaster recovery planning, backup systems, and business continuity initiatives.
- Manage vendor relationships, contracts, and service level agreements (SLAs).
- Lead, mentor, and develop the IT operations team, fostering a high-performance culture.
- Collaborate with cross-functional teams to understand technical needs and deliver solutions.
- Act as a key point of contact for senior management on IT operational matters.
- Establish and monitor KPIs to assess the effectiveness and efficiency of IT operations.
- Generate regular reports on system performance, incident management, and improvement initiatives.
- Stay updated with the latest technology trends, ensuring continuous improvement.
Qualifications & Skills:
- Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
- 10+ years of experience in IT operations, with at least 5 years in a leadership role.
- Strong knowledge of ITIL frameworks, cloud computing (AWS, Azure), cybersecurity practices, and network infrastructure.
- Proven experience in disaster recovery, business continuity planning, and system optimization.
- Excellent leadership, decision-making, and problem-solving skills.
- Strong communication skills with the ability to interact with technical and non-technical stakeholders.
- Relevant certifications (e.g., ITIL, PMP, CISSP, AWS/Azure) are an advantage.
- Strategic Thinking
- Problem Solving & Critical Thinking
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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