Assistant Manager Resident Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Full time

This role oversees the customer lifecycle, ensuring fault complaints are resolved within SLA standards and delivering value-added services like BCP activations, outage reports, and service tests. You will engage with customers proactively, guide them on using end-to-end services, and develop robust support frameworks that elevate the customer experience and align with corporate quality standards.

KEY RESPONSIBILITIES

  1. POC (Single Point of Contact): Act as the primary contact for urgent issues and faults involving critical circuits.
  2. Monitoring & Troubleshooting: Ensure optimal network performance by identifying and resolving hardware, software, and connectivity issues.
  3. Incident Management: Deliver onsite support for escalated incidents, ensuring quick resolutions and consistent updates to stakeholders.
  4. Network Health Checks: Conduct regular assessments to identify areas of improvement.
  5. Tier 2 & 3 Support: Deliver advanced support for complex network issues, including leading troubleshooting efforts and managing technical communications.
  6. Problem Analysis: Perform root cause analysis and implement long-term solutions for recurring issues.
  7. Documentation & Reporting: Develop and maintain up-to-date network documentation, and deliver regular performance and incident reports.

CANDIDATE MUST HAVE

  1. Bachelor's Degree in Computer Science, IT/ Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
  2. Cisco Certifications (mandatory): CCNP (Cisco Certified Network Professional) or equivalent (ENARSI, ENSDWI). Implementation and troubleshooting for advanced routing technologies and services.
  3. Arista Certifications (highly desirable): Arista Cloud Engineer (ACE) Certification Program.
  4. Juniper Networks Certifications will be an added advantage.

WE VALUE

  1. Minimum 5 years of experience in network engineering, design, and implementation.
  2. Cisco Networking Technologies: Expertise in various Cisco solutions, such as:
  3. Cisco Routing and Switching (IOS, NX-OS).
  4. Arista Networking Technologies: Proficient in data center network solutions (ACE 4 and above).
  5. Routing and Switching Protocols: Deep knowledge of protocols like BGP, OSPF, EIGRP, MPLS, VRF, etc.
  6. Network Automation and Programmability: Familiar with network automation frameworks (e.g., Python, Ansible, NetConf/YANG, REST APIs) is a plus.
  7. Troubleshooting Tools: Proficient with tools such as Wireshark, SolarWinds, Cisco DNA Center, and other network management systems.
  8. ISP Routing Network Protocol: Strong proficiency in ISP protocols, particularly BGP and EIGRP, with solid troubleshooting abilities.

LOCATION

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: Telecommunications

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