Frozen Retail Manager

1 week ago


Johor Bahru, Johor, Malaysia Vivo Food Sdn Bhd Full time

About the role
We are seeking an experienced Frozen Retail Manager to join our dynamic team at Vivo Food Sdn Bhd in Kuala Lumpur. In this full-time position, you will be responsible for overseeing the day-to-day operations of our frozen food department, ensuring exceptional customer service and driving sales growth.

What you'll be doing

  • Store Operations Management: Oversee daily operations of the frozen food retail section, ensuring efficient and smooth functioning.
  • Vendor Management: Build and maintain strong relationships with Aeon, Lotus and Mydin merchandise buyers to ensure quality and timely delivery of products. Negotiate contracts and pricing to achieve cost-effective procurement.
  • Customer Service: Ensure a customer-focused approach, addressing customer inquiries, complaints, and feedback promptly and professionally.
  • Sales Planning and Forecasting: Develop and implement strategies to achieve sales targets and drive revenue growth. Create and execute business plans, including sales forecasts, budgeting, and promotional strategies.
  • Marketing and Promotions: Plan and execute in-store promotions, discounts, and marketing campaigns to attract customers and boost sales.
  • Compliance and Safety: Ensure compliance with food safety standards, health regulations, and company policies. Conduct regular audits to maintain proper storage and handling of frozen products.
  • Reporting and Analysis: Prepare regular reports on sales performance, inventory levels, and operational efficiency.

What we're looking for

  • Minimum of 3-5 years of experience in retail management, with a preference for backgrounds in the frozen food or FMCG industry.
  • A bachelor's degree in Business, Sales, Marketing, or a related discipline is required.
  • Skilled in business planning, sales forecasting, and managing distributor relationships.
  • Demonstrated leadership, communication, and organizational abilities.
  • A proven history of meeting sales goals and fostering revenue growth.
  • Customer-centric approach with a strong focus on delivering results.

What we offer

  • Medical benefits
  • Annual leave
  • Birthday leave
  • Attendance allowance

Apply now for this Frozen Retail Manager role and take the next step in your career.

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