Senior Product Trainer
3 days ago
This job is about teaching others how to use FeedMe's products, like POS systems and AI tools. You might like this job because you get to create fun guides and host live training sessions to help restaurants succeed
Responsibilities- Create easy-to-understand guides, videos, and workshops for FeedMe's products (POS systems, AI tools, etc.).
- Train new hires, sales teams, and customer support staff on product features, updates, and best practices.
- Host live webinars or onsite sessions to help restaurants/bakeries use FeedMe tools confidently.
- Gather feedback to refine training materials and fill knowledge gaps across teams.
- Work with Product and Engineering teams to stay ahead of new features and translate tech specs into simple lessons.
- Track training success through user proficiency, feedback, and product adoption rates.
- 2+ years in training, onboarding, or customer education (tech/SaaS/F&B industry is a plus).
- Skills:
- Ability to break down complex tech into bite-sized, engaging lessons.
- Basic understanding of POS systems or restaurant operations (bonus points).
- Personality:
- Energized by teaching others—patience and enthusiasm are your superpowers.
- Adaptable—Thrive in a fast-paced startup environment.
- Fluent in English; Mandarin or Bahasa Malaysia is a plus.
- Enjoy dedicated travel days and reimbursement for your adventures, helping you explore new destinations and recharge.
- Financial support for wellness, hobbies, or personal growth activities to enhance your daily quality of life.
- Earn performance-based bonuses twice a year, rewarding your dedication and outstanding contributions.
- A paid day off to celebrate your special day with loved ones, creating memories that matter.
- Balance office collaboration and remote work with a flexible hybrid model tailored to your role and team needs.
We began as three friends with a simple goal: to fix the everyday hassles restaurants face. Back then, our first tool was a basic POS system—a digital cash register that helped 10 small cafes take orders faster. Today, we're a team of 80, and we support over 10,000 restaurants, street vendors, and bakeries across Southeast Asia. But we're not just about POS systems anymore. We've grown into a restaurant's best...
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