Product Expert Trainer

3 days ago


Petaling Jaya, Selangor, Malaysia Mishu Full time
Job Overview

We are seeking a skilled professional to lead our training efforts as a Senior Product Trainer. As a key member of our team, you will be responsible for creating comprehensive training programs that equip our customers with the necessary skills to maximize their use of FeedMe's products.

Your primary focus will be on developing engaging guides, videos, and workshops that cater to diverse learning styles. You will also train new hires, sales teams, and customer support staff on product features, updates, and best practices.

One of your key responsibilities will be to gather feedback from customers and internal stakeholders to refine our training materials and identify areas for improvement. This will enable us to provide exceptional support and drive customer satisfaction.

In addition, you will collaborate closely with our Product and Engineering teams to stay up-to-date with new features and translate technical specifications into simple lessons.

As a Senior Product Trainer, you will be instrumental in tracking training success through metrics such as user proficiency, feedback, and product adoption rates.

Requirements
  • Minimum 2 years of experience in training, onboarding, or customer education (tech/SaaS/F&B industry preferred).
  • Strong ability to communicate complex ideas in a clear and concise manner.
  • Basic understanding of POS systems or restaurant operations.
  • Excellent interpersonal and presentation skills.
  • Adaptable and able to thrive in a fast-paced startup environment.
  • Fluency in English; Mandarin or Bahasa Malaysia is an asset.


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