MS CRM Business Analyst/System Analyst

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time

Position: System Analyst with knowledge in CRM Platform (MS Dynamics) - D365

Responsibilities:

  • Experience in implementing D365 with Banking clients (Service & Sales modules)
  • Strong Functional experience with Sales & Service Modules of D365.
  • Experience in Guiding users on the best possible solutions, advising them on Menus and screens - final outcome, etc.
  • Experience in CRM modules for Sales and Service modules
  • Hands-on experience in the configuration of Microsoft Dynamics CRM
  • Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
  • Experience in business requirements gathering, reviewing functional specification and technical design document
  • Exposure in interacting with multiple teams (functional and technical)
  • Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
  • Experience in issues management (prioritization and assignment to the rightful team)
  • Experienced in mapping business processes and writing user stories and requirement specifications
  • Experienced in managing multiple system deployment projects as a Business Analyst
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Analyst

Industries

IT Services and IT Consulting

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