Sales Operations Analyst
3 days ago
Job Title: Revenue Analyst (Analyst/Sr. Analyst)
Client Location: Malaysia
Contract Type: Full-Time Contract
About the Role:
One of our clients is seeking a Revenue Operations Analyst / Senior Analyst to enhance their revenue processes and operational efficiency. This role bridges sales, marketing, and customer success, ensuring effective lead management, CRM optimization, and data-driven decision-making. The ideal candidate is analytical, process-oriented, and eager to contribute to business growth.
Key Responsibilities:
- Administer and maintain CRM systems, ensuring data accuracy and integrity.
- Optimize CRM workflows, troubleshoot issues, and manage system integrations.
- Train teams on CRM best practices and data hygiene.
- For Senior Analyst: Lead CRM enhancements, evaluate new tools, and drive automation strategy.
Data Analytics & Revenue Reporting
- Develop and maintain dashboards and reports tracking sales pipeline, conversion rates, and revenue performance.
- Provide real-time performance insights for leadership decision-making.
- Support forecasting efforts by analyzing sales trends and pipeline velocity.
- For Senior Analyst: Develop predictive models and provide strategic insights to optimize revenue processes.
Sales Operations & Process Optimization
- Support sales teams by managing learner enrollment, tracking payments, and ensuring compliance in contract management.
- Identify inefficiencies in sales processes and recommend improvements.
- For Senior Analyst: Lead process transformation initiatives and drive continuous improvement.
Marketing & Learner Success Collaboration
- Work with marketing to measure campaign performance and refine targeting strategies.
- Ensure Marketing Qualified Leads (MQLs) are effectively nurtured into Sales Qualified Leads (SQLs).
- Align learner onboarding and retention processes with revenue objectives.
- For Senior Analyst: Act as a key business partner to sales and marketing teams.
Performance Tracking & GTM Strategy Support
- Define and track KPIs across sales and marketing teams.
- Support strategic planning by analyzing market trends and competitor benchmarks.
- Act as a liaison between sales, marketing, and program teams to ensure smooth operations.
- For Senior Analyst: Drive strategic alignment and recommend process optimizations.
Event Management Support
- Assist with event logistics and coordination for in-person and virtual events.
- Collaborate with the marketing team for EDM creation and outreach strategies.
- Manage event registrations, attendee tracking, and post-event follow-ups.
- Work closely with sales and marketing to maximize lead generation from events.
Requirements:
- Analyst: 3-5 years of experience in Sales Operations, CRM Management, or Revenue Operations.
- Senior Analyst: 6-9 years of experience with a proven track record in revenue process optimization and strategic planning.
- Strong analytical skills with experience in HubSpot or other CRM tools.
- Proficiency in data visualization tools (Excel, Tableau).
- Ability to identify and resolve process inefficiencies through automation.
- Experience working cross-functionally with sales, marketing, and product teams.
- Strong communication skills with a problem-solving mindset.
Mid-Senior level
Employment typeContract
Job functionAnalyst, Sales, and Strategy/Planning
IndustriesEducation and Business Consulting and Services
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