Current jobs related to Supervisor - Technical Service Desk (Japanese + Mandarin Speakers) - Kuala Lumpur, Kuala Lumpur - Transcosmos


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Japanese Desk SpecialistWe are seeking a highly skilled Japanese Desk Specialist to join our Integrated Tax and Business Consulting practice. As a member of this team, you will have the opportunity to work closely with our Japanese clients, providing strategic advice on their local tax affairs.Key ResponsibilitiesProvide tax and business consultancy services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Japanese Speaking Service Desk SpecialistWorking within a busy Service Desk, the Service Desk Specialist is responsible for calls handling, 1st Level Diagnosis and Support, following and driving the progress from the case opening to its closure.Answer all incoming calls (within 5 rings) or external/internal customer emails reporting a support issue or...

  • Help Desk Agent

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Help Desk Agent">We are seeking a highly skilled and motivated individual to join our help desk team. As a Help Desk Agent, you will be responsible for providing technical support to customers through various communication channels.You will need to have a strong understanding of technical-related fields and excellent communication and problem-solving skills....


  • Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full time

    Be part of a great team from a global companyJoin our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.RoleProvide technical assistance and support to multiple clients, managing and prioritizing inquiries from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job Title: Supervisor of Japanese Cuisine ServicesWe are looking for a highly motivated Supervisor of Japanese Cuisine Services to join our team.Salary: 2800~3000 RM per monthJob Overview:The ideal candidate will have a passion for delivering exceptional customer service and a proven track record of leading teams to achieve outstanding results.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job Title: Technical Service Desk AnalystAbout the Role:We are looking for a highly skilled Technical Service Desk Analyst to join our IT team. As a Technical Service Desk Analyst, you will be responsible for providing technical support and assistance to end-users, troubleshooting IT-related issues, and ensuring prompt resolution of problems.Key...

  • Technical Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job OverviewWe are seeking an experienced Technical Lead to join our Service Desk team. The successful candidate will be responsible for delivering cloud infrastructure and modern workplace support, particularly around Intune, M365, and Azure. This is a highly influential position that requires strong technical knowledge, excellent communication skills, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    【Japanese speaker】Customer Service cum Medical Translator ID:566136,500 MYR ~ 7,000 MYRBukit Bintang/KLCCOver 3 months agoOverviewThis is a Consultation Service Center that provides Japanese style of medical services and hospitality.Job Description- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking...

  • Help Desk Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the Role:As a Help Desk Agent, you will play a critical role in providing technical support to our clients. You will be responsible for resolving customer complaints and ensuring that they receive exceptional service.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Evaluate and resolve customer complaints in a timely...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Role SummaryWe are looking for a highly motivated Service Desk Technician to provide top-notch technical support to our clients. As a member of our support team, you will be responsible for answering phone calls, responding to emails, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Answer phone calls and respond to emails...

Supervisor - Technical Service Desk (Japanese + Mandarin Speakers)

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Full time

The role is Supervisor of Global Service Desk for end users and Local ITs regarding enterprise systems and other technical inquiries. The inquiries and requests come from all over the world (e.g. Asia, ASEAN, North America, Europe, etc.).

  • Candidates must possess experience in Service desk or Helpdesk service such as below:


• Any Enterprise systems support experience: Merchandise management system, accounting system, Warehouse management system, etc.


• Basic Microsoft 365 support experience: Outlook, MS Teams, MS Office, etc.


• Basic experience in supporting IAM (Identity and Access Management) and Box (or other content management, collaboration, and file sharing tools).


• Basic experience in supporting Desktop and Laptops and Networking.

  • Candidates must possess strong professional communication skills in both written and verbal forms. High translation skills are desirable as translation between Japanese-English and Japanese-Chinese will be required.
  • Candidate must possess good leadership skills to lead a team of members with past experience exhibiting capability to handle incidents and requests.
  • Candidate must possess strong professional communication skills to work closely with Clients and Global Service Desk in Japan.
  • Candidate must have ticket life-cycle management experience such as incident and service request management for achieving SLA/KPI.
  • Candidate is expected to generate reports including ticket analysis and service improvement initiatives, and must be an analytical person.
  • Candidate is expected to create/update the manuals or procedures for handling tickets and requests.
  • Candidate is expected to manage workload and resources and maintain quality of service as measured by metrics such as performance, efficiency, and customer satisfaction.
  • Candidate is expected to own people management responsibilities including conducting interviews for hiring agents and managing team members' quality & performance.
  • Candidate is expected to provide training and knowledge transfer when new members are assigned to the team.
  • Candidate is expected to lead projects that expand support countries or implement new systems or tools when required. Good-to-Have:
  • Experience working in the Merchandise industry.
  • Experience in Project Support or as a Project Coordinator supporting Project Managers or Program Managers.
How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have in a Service Desk Role?
  • Which of the following Microsoft Office products are you experienced with?
  • How many years of people management experience do you have?
  • Which of the following languages are you fluent in?
#J-18808-Ljbffr