Software Engineer

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia GBG Plc Full time

GBG Plc Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Software Engineer (Support) (3741)

1 month ago Be among the first 25 applicants

About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.

Every second, our global data, agile technology, and expert teams power over 20,000 of the world's best-known organisations to reach and trust their customers.

About The Team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Engineering Manager. Primarily, the role will be responsible for providing technical support for production incidents and customer deployments. Secondarily, and time allowing, the role will deliver product enhancements and improvements.

You will analyse and build a deep technical understanding of GBG's Fraud products. With this knowledge, you will provide on-call support, support for deployments/installations, investigate and resolve incidents, as well as contribute to product development.

What You Will Do

As a member of the NextGen technology team in Kuala Lumpur, acquire knowledge and technical capability to support customer installations of the Fraud platforms and products.

Specifically:
  • Form part of the 24/7 on-call support roster
  • Support scheduled customer deployments and installations
  • Prepare deployment checklists
  • Smoke test deployments before handing over to the customer
  • Review the deployment package before sending it to the customer
  • Investigate and where possible, resolve incidents and problems

In addition, and time allowing, the Software Engineer (Support) will contribute to product development.

Specifically:
  • Deliver features in line with the overall technical and product strategy
  • Deliver product enhancements according to the requirements and take part in new developments
  • Design, code, automate, and refactor code, programs, scripts, and other software services
  • Diagnose, troubleshoot, and provide solutions to problems with newly developed software
  • Participate in iterative Agile approaches to software development, including the full process from concept to deployment
RequirementsWhat are we looking forTechnical Skills
  • Experience supporting cloud-based Java platforms
  • Sound knowledge and experience of Java
  • Hands-on experience with RDBMS such as PostgreSQL database applications (database design would be an advantage)
  • Experience with NoSQL database technologies such as Redis (preferred) or data analytic databases such as Druid is a strong added advantage
  • Exposure to and knowledge of open-source technologies and solutions such as Kafka, Flink, Akka, Spark, Prometheus, Grafana, etc.
  • Knowledge of Lambda and real-time streaming processing architecture
  • CI/CD, cloud, and containers knowledge (Terraform, Kubernetes, Docker, Helm Chart, etc.) would be an advantage
  • Experience with Angular, graph databases such as Janus or Neo4j algorithms, and UX/UI design principles would also be advantageous
Interpersonal Skills
  • Strong interest in solving problems
  • Customer service/support attitude
  • Willing and able to learn new skills and technologies according to business needs and industry demands
  • Good oral and written communication skills with excellent attention to detail
  • A strong professional, patient, and flexible attitude
  • Ability to interpret and translate customers' needs to resolve issues in a timely manner
  • Encourage a culture of innovation focused on adding value
  • Strong team player and a willingness to contribute positively to the team's success
  • Proven ability to prioritise and to work independently
  • A focus on thorough software testing, resulting in a high-quality product
Behaviours we'd like to seeBenefits

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race/ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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