Customer Service Executive

Are you ready to embark on a dynamic career that prioritizes safety, customer satisfaction, and financial success? Join our team as a Customer Service Executive, where you'll play a pivotal role in ensuring a seamless customer experience while contributing to the growth and stability of our company.

Why Join Us? :

• Great Pay: Earn 30% more income than the average market salary.
  • Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.
• Fast-Track Career Growth: Clear career ladder allows multiple promotions even in less than 1 year
  • Experience swift career progression with our structured development program, ensuring multiple promotions within the first 1 to 3 years. Your success is LBL's priority.
• Specialized Work: Be a part of a market-leading Dangerous Goods and Project Logistics management company
  • Join us for engaging work in handling Dangerous Goods (DG) cargo shipments and contributing to Project Logistics Management. Your role isn't just a job; it's a chance to shape you into a future logistics specialist. Your impact begins now

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aims to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Key Responsibilities:

• Safety First:
  • Actively work to keep everyone safe by carefully following all safety rules and instructions.
• Efficient Job Order Processing:
  • Utilize your organizational ability to process job orders promptly, aligning with customer requirements and maintaining compliance with the Integrated Management System.
  • Contribute to the smooth flow of operations, ensuring the highest standards of service delivery.
• Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company.
• Your efforts will directly impact our ability to meet quality objectives, making you a key player in our success story.
• Customer Relationship Building:
  • Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships.
  • Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support.
• Personal Productivity and Growth:
  • Empower yourself to exceed expectations by generating high personal productivity.
  • Demonstrate your commitment to excellence through personal revenue generation and effective management of job files.

Requirements:

• Education and Experience:
  • Diploma in Logistics/Transportation or equivalent.
  • Minimum 3 years of customer service experience in the logistics land transportation industry, receiving high acknowledgment and compliments from customers on job commitment.
• Communication Skills:
  • Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.
• Professional Skills:
  • Able to practice duties and responsibilities in accordance with systems and work processes. Be proactive, with strong interpersonal and multitasking abilities.
  • Able to work independently under pressure and sustain demanding work environments with a positive mindset. High urgency for meeting task deadlines.
• Tech-Savvy:
  • Proficient in Microsoft Office Suite and Logistics ERP systems.

Our integrated employees' wellbeing programs designed to enhance quality of life and welfare include the provision of:

• 5-day work week.
• Comprehensive medical insurance benefits (After confirmation).
• A higher than industry remuneration & salary package commensurate with your attitude and experience.
• Regulatory EPF, SOCSO, and EIS.
• Career development opportunities with continuous learning and development programs/workshops/team building.
• Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah, Singapore, upcoming Penang, and Partner Agencies worldwide
• Casual working attire in the office (unless you are meeting clients).
• Performance-based reward system.

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibilities.

Join us in shaping a future where excellence, safety, and customer satisfaction are at the forefront of everything we do. Apply now and be a part of our success story