Helpdesk Support Specialist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

Helpdesk Support Specialist page is loaded

Helpdesk Support Specialist

Apply locations MYS - Kuala Lumpur time type Full time posted on Posted 4 Days Ago job requisition id R1976

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist.

You will be part of a support team providing first line support across the TNS Accept, Connect and Orchestrate product portfolios. In simple terms, that means being part of the team supporting our global capabilities for the acceptance of Payments (unattended, online or in-store) and connecting the device to securely process the transaction.

Key responsibilities of this role will include working a 24 x 7 shift rotation providing a customer point of contact for general enquiries, service requests or incident support. Executing documented processes to provide first line requests or fixes and engaging other support teams for more complex issues or where further support is required.

Responsibilities
  • 24x7 shift rotation covering all weekends and public holidays.
  • Support Service Operations BAU / daily activities.
  • Service monitoring, logging of incident tickets and / or service requests and troubleshooting across TNS Accept, Connect and Orchestrate products.
  • Responsible for performing daily checks on TNS's technology platforms, reporting on outcomes and escalating issues.
  • Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket.
  • Working closely with internal technical support groups and 3rd party organizations in support of any given service incident.
  • Maintain high level of verbal and written communication with customers, partners and internal stakeholders.
  • Support post-incident impact analysis / support activities.
  • Support of change management activities.
  • Implementation and adherence to documented policies and procedures.
  • Deliver against customer facing SLA's and internal OLA's.
  • Ad hoc tasks as required.
Qualifications

Requirements:

  • Previous experience working in a 24/7 Operations Service Desk / technical support role.
  • Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
  • Professional working attitude with a strong ability to communicate effectively with local and remote team members and clients.
  • Ability to Query SQL databases.
  • Analytical approach to fault-finding with proven ability to follow processes, diagnose application and environmental problems.
  • Tenacious and inquisitive in investigating and applying corrective action.
  • Good personal organizational and developed time management skills.
  • Ability to work under pressure, individually and as part of a team.
  • Good personal organization skills.
  • Flexible approach to work and willing to work as part of a global team.
  • Experience working directly with customers.
  • Self-starter with a drive to develop own skills and knowledge.
  • Life-long learner with desire to attend regular training sessions and develop.

Ideally you will also possess the following but not essential:

  • Experience in the Payments industry.
  • ITIL certified.
  • Working knowledge of monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.

Understanding of basic IT and Network principles.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

#J-18808-Ljbffr

  • Technical Helpdesk Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    TNS Inc. is seeking a skilled Technical Helpdesk Support professional to join our team.About the RoleThis is an exciting opportunity for a motivated and customer-oriented individual to work as a Technical Helpdesk Support specialist in a dynamic and growing company.As a Technical Helpdesk Support specialist, you will be part of a support team providing...

  • Helpdesk Technical Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    TNS Inc. is a leading provider of innovative payment solutions.About the RoleWe are seeking a highly motivated and customer-oriented Helpdesk Technical Specialist to join our team.As a Helpdesk Technical Specialist, you will be responsible for providing first-line technical support across TNS Accept, Connect, and Orchestrate product portfolios.Your key...

  • Helpdesk Technical Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full time

    About the Role:As an IT Support Specialist at FNZ (UK) Ltd, you will be responsible for providing high-quality and timely First Line Support to users through our Helpdesk Software. This is a highly technical and user-facing role that involves performing duties aligning with 1st-2nd Line Support functions.Key Responsibilities:Providing support for desktop...

  • Helpdesk Operations Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Different Technologies Pty Ltd. Full time

    About Different Technologies Pty Ltd.Our company is at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions.We...

  • Helpdesk Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E2open Full time

    E2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...

  • it helpdesk support- cantonese speaker

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    Getronics Federal Territory of Kuala Lumpur, MalaysiaIT HELPDESK SUPPORT- CANTONESE SPEAKER1 day ago Be among the first 25 applicantsProvide general helpdesk support and installation support for hardware, software, mobile devices, and computers.Diagnose and troubleshoot technical issues including account set-up.Walk through with users to resolve their...

  • IT Helpdesk Coordinator

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Different Technologies Pty Ltd. Full time

    About the different types of roles within our company.We have various roles that play a crucial part in the success of our organisation. One such role is the Helpdesk Operations Executive.Role Overview:The Helpdesk Operations role will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing...

  • Helpdesk Assistant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    As a Helpdesk Assistant at FNZ, you'll play a vital role in supporting our end-users and ensuring the smooth operation of our IT systems. This is an excellent opportunity to develop your technical skills and contribute to the success of our organization.Key Responsibilities:Provide technical support to users via our helpdesk softwareImplement desktop...

  • Helpdesk Operations Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agridence Pte. Ltd. Full time

    Agridence Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Helpdesk Operations Executive role at AgridenceAgridence Federal Territory of Kuala Lumpur, Malaysia1 week ago Be among the first 25 applicantsFounded and based in Singapore, Agridence brings you the future of commodities trading. We are at the...

  • Helpdesk Operations Coordinator

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    About TNS Inc.TNS Inc. is a leading provider of technology solutions for the payments industry. We are seeking a highly motivated and customer-focused Helpdesk Support Specialist to join our team.Job DescriptionWe are looking for an individual who can provide first-line support across our global capabilities, including payments acceptance, device connection,...

  • IT Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    At Shopee, we're looking for a skilled IT Support Specialist to join our Corporate IT team. Our company overview includes developing technology objectives and devising technical solutions to achieve strategic goals.The role of the Helpdesk Engineer is to provide day-to-day technical support to end users and ensure the smooth running of computers, network...

  • Application Support Engineer

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OneByZero Full time

    Requirements and QualificationsTo succeed as a Technical Support Professional, you must possess a Bachelor's degree in Computer Science, Engineering, or a related field.A minimum of 6 months of experience in roles such as Helpdesk Representative, Maintenance Specialist, or Customer Support Specialist is required.Prior experience with ITIL certification or...

  • Helpdesk Operations Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Different Technologies Pty Ltd. Full time

    About the Company:Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental,...

  • Technical Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    OverviewTNS Inc. is a company that values its employees and provides them with opportunities for growth and development. As a Helpdesk Support Specialist, you will play a crucial role in supporting our customers and ensuring their needs are met.Key ResponsibilitiesYou will be responsible for:Providing first-line support to customers via phone, email, and...

  • IT Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full time

    Job Description:This is a highly technical and user-facing role that involves performing duties aligning with 1st-2nd Line Support functions. As an IT Support Specialist at FNZ (UK) Ltd, you will be responsible for providing high-quality and timely First Line Support to users through our Helpdesk Software.Key Responsibilities:Providing support for desktop...

  • Helpdesk Technician

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About the TeamOur Corporate IT team is the backbone of our business, helping us develop a competitive advantage through technology objectives and technical solutions.We're seeking a skilled Technical Service Engineer to join our team. The role involves providing responsive helpdesk service, stable networks, and reliable IT systems to internal employees.The...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    This role plays a pivotal part in our IT operations, ensuring seamless support to end-users through our helpdesk software. Key responsibilities include first-line technical assistance, desktop deployment services, and active directory management.Key Responsibilities:Provide prompt and effective technical support via our helpdesk platformDeploy desktop...

  • Technical Helpdesk and Service Management Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QCP Full time

    RequirementsTo be successful in this role, you will need:2-3 years of working experience in Helpdesk, Server, Network, IT Service Management, IT Disaster Recovery, and/or IT operations capacity.Strong inter-personal and communication skills.Excellent strategic, problem-solving, and analytical skills, with keen attention to details.Exposure to DevOps, and...

  • Technical Support Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Company OverviewThe FNZ Group is a leading provider of investment management solutions to the global financial services industry. As a major player in the market, we are committed to delivering exceptional service and support to our clients.We are currently seeking a highly skilled Technical Support Specialist to join our IT team. In this role, you will be...

  • Customer Service Agent

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    About This RoleWe are seeking a skilled and dedicated Helpdesk Support Specialist to join our team at TNS Inc. As a Helpdesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.ResponsibilitiesYour key responsibilities will include:Responding to customer inquiries and resolving technical...