Senior / Support Engineer & Deployment Engineer

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full time

Orange Business consistently leads industry surveys, recognized by Forrester Research as the market leader for global WAN services and taking the leadership position in the Gartner Group's "global service provider magic quadrant." Telemark Crystal Ball places Orange Business as the leader in the "Sustainable" quadrant for Global Data VPN, and in the "Dominant" quadrant for ICT supplies. Orange Business is a 20,000-employee organization delivering services to more than 3,750 global customers in more than 160 countries and territories. For MNCs and large national customers, Orange Business designs, builds and maintains converged IP networks, supported by the world's largest IP VPN and by global capabilities in managed and outsourced services. Orange Business provides packaged voice, data, video and mobility solutions to businesses of all sizes.

This position will support Viaccess-Orca (VO), a subsidiary of Orange based in France, La Defense and Rennes, but also in Finland, Asia and Latin America.

VO (our nickname) is a subsidiary based in France (Paris La Défense and Rennes), in Finland, Asia and Latin America. VO offers OTT and TV platform solutions, Content Protection and anti-piracy services, and advanced data analysis solutions for a personalized TV experience. We provide our technologies to Pay TV operators and content providers.

Joining us means opening up to a multicultural environment. It also means rediscovering the advantages of belonging to a big group and being managed as a start-up

Main Responsibilities

  • Your main tasks in the devops and engineering team shall include but are not limited to:
  • Deployment, installation and commissioning phase of our digital TV products.
  • Manage and support the integration phase of our IPTV/OTT software solutions in the operator environment.
  • Work with the customer on the solution implementation, configuration and content preparation.
  • Train the customer's technical and operational staff.
  • Contribute to the technical optimization of solutions.
  • Provide N2/N3 technical support on production environment, support day-to-day administration tasks.
  • Operations and maintenance support.
  • Adapt to the current test automation strategy and framework used across the Agile teams and continue to enhance and modify based on industry best practices.
  • Participate in defining the means and strategy for E2E/System testing aspects including both functional and non-functional.
  • Participate in relevant review meetings and assist the teams with the definition and implementation of the relevant tests.
  • Improve automation strategy, define and manage automation metrics, and drive process improvements.
  • Ensure test plans and scripts are documented, reported and tracked.
  • Provide automation test reports and statistics and ensure accurate and complete documentation.
  • Regularly report and work closely with the Sr. Program Manager and Engineering lead of Delivery and Operations.
  • Represent and promote VO Consulting Services when opportunities arise.

Technical skills:

  • Oracle / MongoDB / SQL and NoSQL DB.
  • Linux, Web Technologies (application and HTTP Servers), ELK (Elastic Search / Logstash / Kibana), Grafana, Fluent Bit, Scripting (bash, perl, python…).
  • Network configuration.
  • Extensive experience with cloud technologies.
  • Strong troubleshooting, problem-solving skills, creativity and resourcefulness.
  • Significant experience in automatic deployment & Infrastructure as Code, especially with K8/K3 deployment.
  • Knowledge of Video transcoding, packaging, delivery networks & DRM – an advantage.
  • Occasionally may require developing modular plugins.
  • API testing, CRUD operations, writing ATP/FUT, Test Case and Test execution experience.
  • Fluent in English for customer-facing communication. Additional language is an advantage.
  • Excellent communication (verbal and written), negotiation, presentation and organization skills, and ability to build strong working relationships.
  • Ability to work with remote teams in different time zones.
  • Analytical mind and be a force of proposition.
  • Self-driven.
  • Innovative – ability to learn and work with new technologies.

Education and Experience Requirements

  • Degree level or equivalent (Business, Engineering or Science Degree).
  • Experience working in Agile/Scrum environment is required.
  • Experience in devops and engineering role or with software programming language background is preferred.
  • Experience in automated testing implementation and as the automation lead of a project is an advantage.
  • A good team player.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: IT Services and IT Consulting
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