IT Support Engineer

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

HTC Global Services is seeking an experienced IT Support Engineer to join their team. As an IT Support Engineer, you will be responsible for providing top-notch support to clients by troubleshooting and resolving technical issues related to middleware solutions.

Key Responsibilities:
  • Provide weekend & holiday standby support in shift rotations.
  • Monitor system alerts and logs, taking immediate corrective actions.
  • Raise and manage support tickets, coordinating with internal and external teams.
  • Log, track, resolve incidents within agreed SLAs.
  • Escalate critical issues to L3 support or vendors when necessary.
  • Conduct root cause analysis (RCA) and document resolutions.
Change & Release Management:
  • Deploy software updates, patches, and code releases (weekend deployments).
  • Handle customer onboarding setup for file transfer services.
  • Ensure compliance with bank's change management & approval processes.

The ideal candidate will have 1-2 years of experience in IT support, application support, or middleware solutions, as well as strong analytical skills and excellent communication abilities.


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