CRM Manager

2 days ago


Klang, Selangor, Malaysia QSR Brands Full time

Get AI-powered advice on this job and more exclusive features.

Responsible for driving Overall and Ecommerce business through CRM and Loyalty programs; effective CRM customer journey targeting active and inactive segments for acquisition, engagement, and retention.

Job Description:

Major Responsibilities

  • Define, build, and deploy Retention strategy to increase customer lifetime value, reduce churn, and improve customer experience (relationship building) based on Pizza Hut Overall Brand Strategy across omnichannels, specifically for E-commerce platform.
  • Define, build, and deploy Acquisition strategy across pre-launch and onboarding to increase Pizza Hut Malaysia market share and ensure base retention.
  • Define, build, and deploy Engagement strategy to increase purchase frequency and average ticket size based on Pizza Hut Overall Brand Strategy across omnichannels, specifically for E-commerce platform.
  • Proactively acquire customers through Data, Martech, and Media; turning anonymous data, secondary data, and syndicated data sources into Pizza Hut's own 1st party data, or in-feed to Media for better audience targeting.
  • Set up data strategy and customer analysis to better understand Pizza Hut customer profiling for improved acquisition and retention.
  • Drive Customer Data Consolidation, Integration, and Data Management for a real-time and complete view of customer footprint and purchasing behavior across omnichannels for more effective deployment of sales-driving initiatives, media, CRM, and Loyalty programs.

Job Requirements:

  • Good marketing fundamentals and key levers in driving consumer behavioral change.
  • Business savvy, understanding strategic implications, and able to develop strategies and actionable plans according to directions set for the brand.
  • Analytical mind and business acumen.
  • Good understanding of technical elements and use of big data.
  • Hands-on experience in CRM management, customer journey mapping, and e-commerce.
  • Good working knowledge of e-commerce performance tracking tools such as Google Analytics, Tag Manager, Branch, Firebase, etc., to derive data-driven analysis and insights.
  • Working knowledge of data management and martech platform/tools architecture.
  • Problem-solving aptitude (Ability to break down and understand complex problems, project manage multiple streams, define clear objectives & solutions, and implement them).
  • Communication skills (Ability to articulate and present the outcomes of data clearly to enable quick decisions from management).
  • Good command of English.
  • Passionate, resourceful, and with a growth mindset.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Marketing, Analyst, and Strategy/Planning

Industries

Food and Beverage Services, Food and Beverage Manufacturing, and Advertising Services

Referrals increase your chances of interviewing at QSR Brands by 2x.

Get notified about new Customer Relationship Management Manager jobs in Petaling, Selangor, Malaysia.

#J-18808-Ljbffr

  • Klang, Selangor, Malaysia PUMA Gruppe Full time

    PUMA Job OpportunityWe're seeking an experienced Digital Marketing Manager to join our team. As a key member, you'll be responsible for developing and executing marketing strategies to drive customer engagement and loyalty.Key ResponsibilitiesDesign and execute personalized email marketing campaigns using CRM data.Analyze CRM data to identify trends and...


  • Klang, Selangor, Malaysia PUMA Group Full time

    PUMA Group OverviewPUMA is a leading global sporting goods company that owns the brands PUMA, Cobra Golf, and stichd. We have over 19,000 employees across 120+ countries and are headquartered in Herzogenaurach, Germany.Job DescriptionThis role will focus on managing Customer Relationship Management duties supporting the PUMA Ecommerce Business. Key...


  • Klang, Selangor, Malaysia PUMA Group Full time

    PUMA Ecommerce Business OverviewThe PUMA Ecommerce Business is a key growth area for the company, with a strong focus on digital customer engagement. This role will play a critical part in driving business growth through effective customer relationship management.Key ResponsibilitiesThe ideal candidate will have a deep understanding of customer data analysis...


  • Klang, Selangor, Malaysia PUMA Gruppe Full time

    Job DescriptionSPEED & SPIRIT defines our candidates, driven by values that inspire performance, team spirit, and individual talent. As a Digital Marketing Manager at PUMA, you'll focus on managing Customer Relationship Management duties supporting Ecommerce Business.Your MissionTask 1: Design and execute personalized email marketing campaigns using CRM data...


  • Klang, Selangor, Malaysia QSR Brands Full time

    About the TeamWe're a dynamic team of professionals dedicated to delivering exceptional customer experiences through our CRM and loyalty programs at QSR Brands.We're seeking a seasoned professional to join our team and drive overall and e-commerce business growth through CRM and loyalty programs.Job Summary:The ideal candidate will have a deep understanding...


  • Klang, Selangor, Malaysia PUMA Group Full time

    PUMA Ecommerce Business Growth ExpertWe are seeking an experienced Ecommerce Business Growth Expert to join our team. The ideal candidate will have a proven track record in driving business growth through effective customer relationship management. They will design and execute personalized email marketing campaigns using CRM data to segment customers based...


  • Klang, Selangor, Malaysia PUMA Group Full time

    Ecommerce CRM Marketing RoleWe are seeking an experienced Ecommerce CRM Marketing specialist to join our team. The ideal candidate will have a proven track record in designing and executing personalized email marketing campaigns using CRM data to segment customers based on their preferences, behaviors, and purchase history. Additionally, they will analyze...


  • Klang, Selangor, Malaysia PUMA Gruppe Full time

    About the RoleThis is a great opportunity to work with a leading sports brand like PUMA. As a Digital Marketing Manager, you'll have the chance to develop and implement marketing strategies that drive customer engagement and loyalty.ResponsibilitiesDevelop and Execute Marketing Strategies: Create personalized email marketing campaigns using CRM data to...


  • Klang, Selangor, Malaysia PUMA Gruppe Full time

    Join Our TeamWe're looking for a talented Digital Marketing Manager to join our team at PUMA. As a key member, you'll be responsible for developing and executing marketing strategies to drive customer engagement and loyalty.ResponsibilitiesDevelop and execute personalized email marketing campaigns using CRM data.Analyze CRM data to identify trends and...


  • Klang, Selangor, Malaysia QSR Brands Full time

    About QSR BrandsWe are a leading food and beverage company with a strong presence in Malaysia.We're committed to delivering exceptional customer experiences through our CRM and loyalty programs.Job Summary:We're seeking a seasoned professional to drive overall and e-commerce business growth through CRM and loyalty programs at QSR Brands.The ideal candidate...


  • Klang, Selangor, Malaysia Trinity workforce Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Marketing Campaign Specialist to join our team at Trinity workforce. In this role, you will assist in setting up and executing marketing campaigns based on customer lifecycles.Key responsibilities include:Assisting in creating campaign materials (banners, emails, popups) with clear USPs and...


  • Klang, Selangor, Malaysia IS IKHLAS SUCI (M) SDN BHD Full time

    Business Development Manager - Facility ManagementDUTIES AND RESPONSIBILITIES• Identify and target potential clients in need of facility maintenance services.• Build and maintain strong relationships with existing and prospective clients.• Develop and implement business development plans aligned with company goals.• Monitor and analyze sales...


  • Klang, Selangor, Malaysia Jobstreet Malaysia Full time

    Are you a driven sales closer with a strong grasp of marketing execution? Do you know how to push sales, engage agents, and ensure marketing efforts lead to real buyers? If you're hungry for big commissions and career growth, this is the role for you.Earn high commissions by closing high-value industrial properties worth up to RM12.5 million.What You'll...


  • Klang, Selangor, Malaysia MSA, The Safety Company Full time

    Job DescriptionAs Regional PPE Marketing Manager, you will be responsible for developing and executing comprehensive regional marketing strategies to drive profitable growth and enhance the brand presence in the PPE market. This role requires a strategic thinker with a deep understanding of B2B marketing, excellent leadership skills, and the ability to drive...


  • Klang, Selangor, Malaysia Trinity workforce Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from Trinity workforceSenior Talent Acquisition | Local & APACType : PermanentLocation : KL (Nearby LRT) **will WFH for 3 months during probation. Hybrid after probationType : Hybrid **2-3 days WFO and WFHWorking days/ hours : Mon-Fri / 9AM-6PMIndustry : igamingKey...


  • Klang, Selangor, Malaysia EasyStore Full time

    EasyStore Sales Advisor RoleWe're looking for a results-driven Sales Advisor to join our EasyStore team. As a key member of our sales team, you'll be responsible for driving sales growth, building strong relationships with customers, and providing expert advice on how our solutions can meet their needs.Key Responsibilities:Identify and engage potential...


  • Klang, Selangor, Malaysia Cherie Hearts International Preschool Malaysia Full time

    About UsWe are dedicated to providing a world-class education for children at Cherie Hearts International Preschool Malaysia.Job OverviewThis is an exceptional opportunity to join our team as a Sales and Marketing Manager and play a key role in driving the growth and expansion of our preschool.As a Sales and Marketing Manager, you will be responsible for...


  • Klang, Selangor, Malaysia Jobstreet Malaysia Full time

    Job Description:The Real Estate Business Development Manager will be responsible for driving sales growth in the industrial property market through the development and execution of marketing campaigns, lead generation, and sales activities. This is an exciting opportunity for a highly motivated and experienced sales professional to join our team and...


  • Klang, Selangor, Malaysia Atlas Copco Full time

    About the RoleWe are seeking a highly motivated Sales Development Manager to drive our growth ambitions in penetrating full market potential in the territories of Malaysia and Singapore. As a key member of our team, you will be responsible for driving sales development and customer consultation within the construction, mining, utility, oil & gas, and other...


  • Klang, Selangor, Malaysia QSR Brands Full time

    About the RoleWe're looking for an experienced professional to lead our digital marketing efforts and drive business growth through CRM and loyalty programs at QSR Brands.The ideal candidate will have a deep understanding of customer journey mapping, CRM management, and e-commerce platforms.Main Responsibilities:Develop and execute retention strategies to...