Quality Assurance Specialist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

Job Description

We are searching for a Quality Assurance Specialist to join our growing Damansara office. This is a key role providing support to our Operational teams, as well as insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.

As a Quality Assurance expert, this role supports the team through providing data on training, process, knowledge and control gaps and ensures these are addressed as part of the FNZ Operational quality framework.

FNZ's dedication to quality has allowed us to become a leader in our industry. As an experienced quality assurance specialist, your role is to build on this reputation with an unwavering commitment being exceptionally organized, professional and driven to take our products to the next level in accuracy, security, and service. You will be charged with developing a complete QA program that not only safeguards product quality but also fosters a culture in which all employees are actively engaged.

Key responsibilities also include:

  1. Interpret, build upon, and comply with company quality assurance standards.
  2. Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
  3. Document quality assurance activities with internal reporting and audits.
  4. Identify training needs and take action to ensure staff compliance.
  5. Assist operations by tracking, documenting, and reporting quality levels as well individual reporting for SLAs and KPIs.
  6. Provide input to enhance and update the Quality Framework as required to remain relevant and aligned to the organisation's goals.
  7. Monitor risk-management procedures, maintain an issues register for managers and report functionality gaps/issues to the System stabilization project.
  8. Provide training and support to other quality assessors that covers systems, policies, procedures, and core processes.

What are we ideally looking for in a successful candidate?

  1. Minimum 3 years quality assurance experience is preferred.
  2. Strong technical skills including working knowledge of FNZ's processes and fund rules.
  3. Solid background in Financial Reporting and controls.
  4. Experience within the finance industry (RG146/tertiary education is desirable).
  5. Ability to work autonomously to tight deadlines with multiple deliverables.
  6. Have strong attention to detail – enabling you to understand the customers enquiry, seek clarification and provide an appropriate, complete and qualitative response every time.
  7. Have good organisation skills with ability to work under pressure, prioritise and escalate when needed.
  8. The ability to adapt to change – as a result of both legislation and Company changes.
  9. You are naturally curious and have an optimistic attitude with an ability to adapt to change, which enables you to demonstrate your sound problem-solving and analytical skills.
  10. You enjoy collaborating with different business units and thinking outside the box to achieve positive outcomes, as well as working independently.
  11. Excellent communication skills (written and verbal, including telephone manner).
  12. Strong service focus with a proactive approach to delivering on time.
  13. Due to the nature of this role, flexible shift patterns will operate, between 8am and 6pm MYT.

Why should you join us?

  1. A hybrid 3+2 model combining working from the office and from home.
  2. A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.
  3. Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
  4. We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

About FNZ

FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing.

Today, we are responsible for over USD $1.5T in assets-under-administration, held by more than 24 million customers of some of the world's largest financial institutions, including Standard Life Aberdeen, Barclays, Lloyds Banking Group, Aviva, Quilter, HSBC, Santander, Vanguard, Generali, Zurich, UOB, UBS, National Australia Bank and BNZ.

In total, we partner with over 650+ financial institutions globally and employ over 6,000 people in the United Kingdom, United States, Australia, New Zealand, Germany, China, Singapore, Hong Kong, France, Ireland, Sweden and the Czech Republic.

As a leading global provider of outsourced wealth platforms and superannuation services FNZ extended its service offering with the creation of an Australian listed market trade execution, clearing and settlement service to licensed financial intermediaries (Financial Planners, Wealth Managers and Platforms) by setting up a broker that is a member of both the Australian Stock Exchange and CBOE.

If this role appeals to you, please apply by the 30th March 2025.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.

For more information, please reach out to us on apac_recruitment@fnz.com.

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