Education Centre Manager
2 weeks ago
Join our growing team as we expand across the nation (Penang/JB/KL) We're on the lookout for passionate individuals like you.
Are you looking for a role where you will have the opportunity to interact with and build relationships with stakeholders in the Education industry?
You will be working at the heart of our centre (located in Penang/JB/KL), creating a positive, nurturing environment for your team and students.
Responsibilities (Education Consultant and Centre Manager):- Manage the daily operations of a centre, including walk-ins, telephone enquiries and providing course consultations to parents.
- Handle general admin duties such as daily collections and updating records in the company's CRM system.
- Handle feedback and resolve complaints by providing solutions to ensure customer satisfaction.
- Liaise with Parents and Teachers about parents' feedback and students' progress.
- Work well with other departments such as curriculum for the ultimate benefit of our students and parents.
- Take responsibility for the performance of the centre.
- Take the lead to improve the centre's and the company performance from the customer, academic, and process points of view.
- Manage a team of Education Advisors and teachers, leading by example and developing their potential.
- Plan and optimise centre resources.
- Lead marketing initiatives.
- Minimum of 2 years proven track record in customer service/management, preferably in the education field.
- Able to work 4 weekdays and 1 weekend/Wed-Sun.
- Knowledge of and experience with CRM, sales or customer service is highly desirable.
- Driven and self-motivated.
- Strong consultative selling and business development flair.
- Excellent oral, written communication and strong interpersonal skills.
If you're excited to be part of our journey and make a difference, apply now Let's build a brighter future together Expect the best for the best – an attractive remuneration package.
How do your skills match this job?Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a centre manager?
- Which of the following languages are you fluent in?
- Are you willing to undergo a pre-employment background check?
- How much notice are you required to give your current employer?
- How would you rate your English language skills?
- Which of the following Microsoft Office products are you experienced with?
Speech Academy Asia believes many lives can be changed the moment we overcome fear and embrace change with courage. Our mission is to transform the education industry to focus more on character & leadership development, communication skills and emotional intelligence.
Perks and benefits include Education support, Annual & Medical Leave, and Flexible working hours.
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