Assistant Contact Centre Manager

Job SummaryThis role will be responsible for managing the day-to-day operations of our contact centre, ensuring that all processes are running smoothly and efficiently.

About the RoleAs a Customer Experience Director, you will play a critical role in driving the success of our contact centre operations at Teleperformance.Key Responsibilities:Manage the overall performance and governance of Statements of Work (SOW) in collaboration with Vendor Account Management/Business Development.Lead day-to-day operations in accordance...

QualificationsRequirements:Bachelor's degree or equivalent diploma.Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.8+ years of experience in operations, preferably in BPO/ITES industry.5+ years of people management experience,...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

We are seeking a highly skilled Culinary Management Assistant to join our team at the Penang Skills Development Centre. As a key member of our F&B team, you will be responsible for coordinating and overseeing various aspects of culinary operations, including menu proposal, food arrangement, and inventory management.Your primary responsibility will be to work...

Join our growing team as we expand across the nation (Penang/JB/KL) We're on the lookout for passionate individuals like you.Are you looking for a role where you will have the opportunity to interact with and build relationships with stakeholders in the Education industry?You will be working at the heart of our centre (located in Penang/JB/KL), creating a...

Some careers grow faster than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.At HSBC, our purpose is opening...

Job DescriptionWe are seeking an experienced Operations Manager to lead our contact centre team at Teleperformance. As a Senior Contact Centre Leader, you will be responsible for managing the overall performance and governance of Statements of Work (SOW), including vendor management and business development.Your key responsibilities will include:Managing...

Job OverviewAs a Contact Centre Manager at Teleperformance, you will play a crucial role in driving business growth and delivering exceptional customer experiences.About the CompanyTeleperformance is a leading global provider of customer experience solutions, employing over 380,000 employees across the world.ResponsibilitiesManage the day-to-day operations...

Job TitleContact Centre ManagerAbout the RoleWe are looking for a talented Contact Centre Manager to join our team and drive business growth through exceptional customer experiences.Key ResponsibilitiesLead the team in delivering high-quality service to clients, ensuring timely resolution of customer complaints and appeals.Establish effective relationships...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityStrategic thinker with strong analytical and problem-solving skills8+ years of experience in operations, preferably...

Salary: Competitive salary packageJob DescriptionThe role of Premier Centre Manager is critical to the success of our International Wealth and Premier Banking business. The successful candidate will be responsible for strategically planning, leading, organizing and executing all Premier business initiatives to grow customer value and Asset Under Management...

Job DescriptionWe are seeking a highly skilled Contact Centre Manager to lead our team in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity for a seasoned professional to join our global operations team as a Contact Centre Manager. The successful candidate will be responsible for managing large and diverse teams,...

The Penang Skills Development Centre is seeking a highly experienced Hospitality Services Manager to join our team. As a key member of our hospitality team, you will be responsible for coordinating and overseeing various aspects of guest services, including front desk operations, room rental, and food arrangements.Your primary responsibility will be to work...

QualificationsA. Minimum Education Requirement:• Degree in any discipline.B. Minimum Relevant Work Experience:• 1 year customer service.C. Minimum Skills to Hire:• Experience within customer services and technical.• Excellent leadership and communication skills.• Ability to deal with demanding customers and escalations.• Fast learner and able to...

Job Openings (A) Assistant Manager Sales & Strategic BusinessAbout the job (A) Assistant Manager Sales & Strategic BusinessBase in Manufacturing in Bayan LepasAchieving growth and delivering agreed sales budgetWork closely with General Manager to design and implement a strategic sales plan that expands the company's customer base and ensures its strong...

Job OverviewWe are seeking a skilled and passionate educator to join our team as a Lecturer in Electrical and Electronic Engineering. The successful candidate will be responsible for delivering high-quality lectures, tutorials, and practical sessions to students.The ideal candidate should have a Master's or Bachelor's degree in Electrical and Electronic...

Job SummaryAssist in planning, directing, and coordinating EHS compliance activities through functional teams, direction of plant manager and direction from EHS Manager.Essential Duties And ResponsibilitiesAssist in the development and implementation of plant specific policies, procedures, and programs to achieve and maintain compliance with relevant laws...

The Penang Skills Development Centre is seeking an experienced Event Planning Specialist to join our team. As a key member of our events team, you will be responsible for coordinating and overseeing various aspects of event planning, including menu proposal, venue setup, and logistics management.Your primary responsibility will be to work closely with our...