Content Legal Removal

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Project Focus:
Notice and takedown is a process operated by online hosts in response to court orders or allegations that content is illegal. It is widely operated in relation to copyright infringement, as well as for libel and other illegal content online. This project supports removal of content on clients portal that may violate the online law governed by DMCA.

Key Responsibilities for the Role:

  • Work on various queues and complete the assigned tickets on a daily basis within the TAT.
  • Understand Client's Internal Copyright Policies and Process.
  • Raise bugs as applicable through the ticket life cycle.
  • Carefully assess, review, and evaluate the legal complaints to determine whether the allegedly violating copyright content must be blocked, removed, or restricted.
  • Ascertain proper due-diligence and compliance adherence for the legal complaints received regarding copyright takedown, legal and non-legal counter-notices, and circumvention processes.
  • Investigate copyright removal requests submitted by copyright owners and reporting organizations to determine the applicability of DMCA.
  • Distinguish and process legal and non-legal counter notices, validating and examining to identify the copyrighted work for potential restoration of reported content.
  • Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals, and government officials regarding legal and compliance procedures.
  • Work on the tool and provide innovative ideas.
  • Be flexible to adjust timing according to client needs.
  • Review sensitive content, including graphic or disturbing text/videos/images.
  • Maintain a high degree of confidentiality while meeting strict deadlines.

Competency Required:

  • Excellent communication skills in Japanese & English.
  • Ability to work both as part of a team and independently.
  • Ability to visualize, articulate, conceptualize, or solve both complex and uncomplicated problems by making sensible decisions based on available information.
  • Proven ability to deliver high-quality results with strict attention to detail.
  • Ability to work in a fast-paced environment with high volume and complex demands.
  • Strong desire to continually learn as the work is dynamic and evolving.
  • Comfortable reviewing internet content that may be deemed inappropriate and/or contain explicit material.
  • Work on relevant bugs as applicable & coordinate with clients to close on TAT.
  • Willingness to work in a 24x7 environment.
  • Comfortable working with explicit & sensitive content.
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