Content Legal Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Description:

This role is responsible for supporting the removal of content on the client's portal that may violate online laws governed by DMCA.

Main Responsibilities:

  1. Work on various queues and complete assigned tickets daily within the TAT (Turnaround Time).
  2. Understand Client's Internal Copyright Policies and Process.
  3. Raise bugs as applicable through the ticket life cycle.
  4. Evaluate legal complaints to determine whether allegedly violating copyright content should be blocked, removed, or have access restricted.
  5. Acknowledge proper due-diligence and compliance adherence of legal complaints received for copyright takedown, legal and non-legal counter-notices, and circumvention processes.
  6. Investigate and examine copyright removal requests submitted by copyright owners and reporting organizations for appropriate client products to determine the applicability of DMCA.
  7. Distinguish and process legal and non-legal counter notices as a counter-process to copyright takedown notices, following detailed validation and examination to identify copyrighted work and decide on restoration of reported content.
  8. Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals, and government officials, updating and following up on legal and compliance procedures.
  9. Work on the tool and come up with innovative ideas.
  10. Be flexible to adjust timing according to client needs.
  11. Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
  12. Maintain high degree of confidentiality while meeting strict deadlines.


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