Client Funds Operations Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

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Responsibilities
  • Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
  • Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
  • Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
  • Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
  • Contribute to daily settlement procedures and data entry into the ledger system.
  • Perform daily settlement tasks under the supervision of senior staff members.
  • Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
  • Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.
Requirements
  • Well organised with high accuracy levels, attention to detail
  • Skillful with MS Office (especially Excel)
  • High proficiency in both English and Mandarin
  • Work well in a team and be able to work autonomously and take ownership of tasks
  • Excellent communication skills and strong organizational and time management skills
  • Familiar with MT4/MT5 Trading system is a plus
Benefits
  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Healthcare coverage (medical, dental, optical), gym benefits.
  • Flexibility in smart casual dress code.
  • Young, vibrant and open work culture.
Seniority level

Entry level

Employment type

Part-time

Job function

Other

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