Technical Writer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

Job Summary:

The Technical Writer & Product Trainer is responsible for creating comprehensive technical documentation and delivering effective training programs for property management software. This dual role ensures that both internal teams and external clients are well-informed and proficient in using the software, enhancing overall user experience and operational efficiency.

Key Responsibilities:

Technical Writer
  • Develop, organize, and write user guides, manuals, and other technical documentation for property management solution software.
  • Collaborate with business architects, developers, and other stakeholders to gather and interpret technical information.
  • Create clear, concise, and user-friendly documentation that caters to both non-technical audiences and documentation to be used for facing external audiences.
  • Maintain and update documentation to reflect new features, enhancements, and changes in the in-house property management solution.
  • Develop visual aids such as diagrams, flowcharts, and infographics to enhance understanding.
  • Support in documenting SOPs to be used for the in-house operation team.
Product Trainer
  • Design and deliver comprehensive training programs for internal teams and external clients on property management software and tools.
  • Develop training materials, including presentations, handouts, and e-learning modules.
  • Conduct training sessions, both in-person and virtually, to educate users on the functionalities and best practices of property management software.
  • Assess training needs and customize training programs to meet the specific requirements of different user groups.
  • Evaluate the effectiveness of training programs through feedback and performance metrics.
  • Provide ongoing support and follow-up training to ensure users are proficient in using the software.

Qualifications:

  • Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
  • Proven experience in technical writing and training, preferably in the property management or real estate industry or software industry.
  • Strong skills in word processing and documentation software (e.g., Microsoft Office, Adobe Acrobat, etc.).
  • Experience with technical communication tools and content management systems.
  • Excellent communication and interpersonal skills to liaise with various technical teams and stakeholders.
  • Ability to understand complex information and convey it in an effective and comprehensible manner.

Preferred Skills:

  • Experience in property management, real estate, or startup environments.
  • Independent with the tasks given.

This role is crucial for ensuring that both internal teams and clients are well-informed and proficient in using property management software, ultimately enhancing operational efficiency and user satisfaction.

Benefits:

  • Birthday Leave.
  • Medical and Dental benefits.
  • Monday to Friday, 5 working days/week.
  • Flexible/Hybrid working arrangements.
  • Medical reimbursement.
  • Cozy co-working space.
  • Accommodation discount.
  • Monthly activities and events.
  • Reachable by Public Transport.
  • Other benefits.
#J-18808-Ljbffr
  • Technical Writer

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia NextLabs Full time

    Technical WriterWe are looking for talented technical writers to produce impactful documentation for our award-winning Information Risk Management products. You will be responsible for communicating the function, use, and value of our products to administrators, end-users, developers, system integrators, and IT architects. Join a rapidly growing company that...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex:At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

  • Technical Writer

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Ant InternationalRecruiter @ Ant International | Talent Acquisition SpecialistAnt International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Astek Full time

    Astek Federal Territory of Kuala Lumpur, MalaysiaTechnical WriterAstek Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a talented and skilled Technical Writer / Knowledge Specialist to join our team in Kuala Lumpur, Malaysia.In this role, you will help to enhance and maintain user-centered content that drives the adoption and usage of Swift's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Technical Content Writer - Operations, MY MarketplaceShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin to apply for the Technical Content Writer - Operations, MY Marketplace role at ShopeeArticle Creation and Establishment: Work with Shopee's functional teams to create and establish new articles. Ensure 100% article establishment in dual...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AwePlus Full time

    We're looking for a skilled technical writer to join our team at AwePlus Cx Transformation Sdn Bhd. As a technical writer, you'll be responsible for creating high-quality technical documentation for our global clients, requiring strong technical writing skills and attention to detail.The ideal candidate should have at least 2 years of experience in technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AwePlus - People, Process, Technology Full time

    AwePlus Cx Transformation Sdn Bhd is working with a global legal technology application firm seeking technical writers with at least 2 years of experience in technical writing and/or academic writing to serve our global clients' needs in preparing their application materials for the US audience.Strong sensitivity in grammar, sentence structure, and formal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AwePlus Full time

    AwePlus Cx Transformation Sdn Bhd is working with a global legal technology application firm seeking technical writers with at least 2 years of experience in technical writing and/or academic writing to serve our global clients' needs in preparing their application materials for the US audience.Strong sensitivity in grammar, sentence structure, and formal...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. 4.1 22 reviews · View all jobsWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're...

  • Content Developer

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Persolkelly Full time

    **Job Overview**Persolkelly is seeking a highly skilled AVP, Technical Writer cum Analyst to join our team. As an integral part of our organization, you will be responsible for developing high-quality written reports and designing engaging visual content to simplify complex findings.Key Responsibilities:Developing comprehensive written reports summarizing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persolkelly Full time

    Job Title: Senior Content DeveloperCompany Overview:Persolkelly is a leading development and education company in Malaysia, striving to create engaging content for various stakeholders.Job Description:We are seeking an experienced AVP, Technical Writer cum Analyst to join our team at KL Sentral. As a key member of our content development team, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AwePlus Full time

    AwePlus Cx Transformation Sdn Bhd is collaborating with a leading global legal technology firm to find skilled technical writers. The ideal candidate should have at least 2 years of experience in academic writing and/or technical writing, ensuring they can deliver high-quality content for our global clients.Strong understanding of grammar, sentence...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time

    This job is all about crafting clear and engaging content for users of complex software. You might like this job because you'll work with tech experts, simplifying tough ideas into helpful guides and manuals that everyone can understandIf you love to write, grab this opportunity to master the workings of the amazing Juris workflow-based software suite and...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    ABOUT USWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persolkelly Full time

    Position: AVP, Technical Writer cum AnalystSalary: Up to RM 12,000 (Based on work experience)Work location: KL SentralCompany Background: Development & Education (GLC)Normal Working HoursMalaysian Citizen OnlyAble to start work immediatelyMust-have requirements:Bachelor's Degree in Communication, Journalism, English, Technical Writing, Data Science, or a...

  • API Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    About Nintex:At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • API Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

    About Nintex:At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Technical Writer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were established...