API Writer

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

Working in engineering:

Working at Nintex as an engineer means building more than just software; it's about making a tangible impact with every line of code. Our engineers are process experts, developing the industry's most complete process and automation platform to transform the way people work. If you're interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products.

About the role:

Nintex Developer Technical Writers develop multi-audience technical content for the Nintex Process Platform. They work with a global team of technical writers, content producers, product managers, developers, user experience designers, and operations and security personnel to develop helpful, high-quality content that enhances the understanding, experience, and usage of Nintex products. They focus on developing online help documentation, security documentation (including technical data journey diagrams), software development kits, API documentation, internal developer documentation, and user interface text.

Developer Technical Writers at Nintex take the initiative, troubleshoot, and adapt rapidly to change. They take a contemporary approach to technical writing—addressing the user as a person and helping them accomplish their goals (as opposed to documenting every button and menu option in the UI). They have the curiosity, willingness, and ability to learn Nintex products, and are well versed in technical concepts. They write clear and useful technical content and are developing the ability to create API and SDK documentation.

Technical Writers at Nintex work in an agile environment using an accountability-based Kanban system.

Your contribution will be:

  • Develop and deploy all help content, security documentation, API and SDK documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.
  • Test product functionality independently to verify and develop content as assigned for product releases.
  • Create code samples and examples to support API and SDK documentation.
  • Troubleshoot some errors in the publication pipeline and documentation tool set.
  • Keep current with emerging trends in technical communication, including SDK and API documentation.
  • Identify additional content needs through monitoring customer feedback channels and interpreting content analytics.
  • Build and maintain effective communication and partnerships across teams including Technical Content, Customer Success, Product, UX, Development, R&D, Support, Marketing, and others to ensure content alignment across the organization.
  • Provide feedback on UX copy, Marketing, and other areas as needed, and incorporate feedback from other teams.
  • Perform peer reviews to ensure a high standard of quality and adherence to style guide.
  • Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers.
  • Other reasonable tasks as assigned.

To be successful, we think you need:

  • 3+ years of technical writing experience
  • 1+ years of API/SDK writing experience
  • Basic knowledge of API and SDK documentation
  • Basic knowledge of JavaScript, HTML, CSS, or other programming language
  • Basic knowledge of information security concepts
  • Experience with technical writing authoring tools (MadCap Flare preferable)
  • Experience working in a global agile environment
  • A Technical Writing, Communications, or IT-related third-level qualification

What's in it for you?

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including:

  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf

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