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Developer Technical Author

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

About Promapp:

We are fostering a workplace that supports amazing people in doing their very best work every day. Our workplace is fast-paced, collaborative, and fosters innovation and problem-solving.

We value our people's curiosity, ideas, and enthusiasm.

Promapp Developer Technical Writers develop multi-audience technical content for the Promapp Process Platform. They work with a global team to develop helpful, high-quality content that enhances the understanding, experience, and usage of Promapp products.

The ideal candidate will have 3+ years of technical writing experience, 1+ years of API/SDK writing experience, and basic knowledge of API and SDK documentation.

We offer a flexible, paid time off policy, employee wellness programs, meaningful peer recognition, paid parental leave, and opportunities for professional growth.

  • Develop and deploy all help content, security documentation, API and SDK documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.
  • Test product functionality independently to verify and develop content as assigned for product releases.
  • Create code samples and examples to support API and SDK documentation.
  • Troubleshoot some errors in the publication pipeline and documentation tool set.
  • Keep current with emerging trends in technical communication, including SDK and API documentation.
  • Identify additional content needs through monitoring customer feedback channels and interpreting content analytics.
  • Build and maintain effective communication and partnerships across teams to ensure content alignment across the organization.
  • Provide feedback on UX copy, Marketing, and other areas as needed, and incorporate feedback from other teams.
  • Perform peer reviews to ensure a high standard of quality and adherence to style guide.
  • Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers.